IT Administration Assistant Bristol, England
Job description
We are looking for an IT Administration Assistant to join our IT Service Desk. The successful candidate will be a confident and enthusiastic individual who is proactive and has a desire to deliver a very high standard of customer service.
As an IT Administration Assistant, you will be responsible for assisting clients with IT administration queries. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within an already well-established team.
You will be provided with a full introduction to our systems and receive training on our bespoke Case Management Software and other internally developed applications.
This role is office based within our central Bristol office, but we can offer home working on an agile basis as long as this aligns with business need.
You will be set annual objectives which will be assessed on a monthly basis by your supervisor. You will also receive regular feedback and training. This role is an excellent opportunity for anybody looking to start a career within the IT industry.
Duties/Responsibilities:
- To provide clear & prompt support for all File Dynamics customers by accessing information from any of it’s Information Systems, either via the telephone, email, ticketing systems or face to face.
- To take responsibility for all issues that are reported, record them appropriately, deal with them in an efficient & timely manner.
- Communicate effectively to the customer.
- To maintain and audit key applications in respect of end users & access levels.
- To follow & adhere to the documented ISO procedures and processes in relation to all IT functions.
- To process any digital media admin requests as required.
- To undertake the necessary administrative tasks of key Information Systems.
- To maintain hardware stock levels in all offices. To administer the intake of new starters into the firm, ensuring that all necessary user accounts & associated hardware are in place in adequate time.
- Collating Management data for the IT Support Manager or as requested by any other Manager.
- Working to strict SLA targets.
- Undertaking regular audits of IT Systems.
- Ensuring prioritisation and escalation processes are followed.
File Dynamics Ltd outsources IT and Office services as well business process and file management solutions, supporting over 2000 end users across the country, predominantly in the legal, insurance and healthcare sectors. Our solutions are built around our in-house file management system with integrated business and client portals, automated business process software and associated scanning and telephony applications.
We are a responsible business with clear core values of communication, commitment, innovation and accessibility. Through effective communication, we engage with our staff and involve them in decision making, whilst ensuring they are supported at all times. We show commitment by investing in our people with development and training, developing the work we do through the use of technology and innovation, whilst encouraging* accessibility *and diversity in our people, delivering opportunities and development to all.
We are an equal opportunities employer and are committed to creating a diverse working environment. We encourage applications from all suitably qualified and eligible candidates, from all backgrounds and identities, and are committed to finding the right person for the role. We are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process please contact our HR team at [email protected]
You’ll receive a wide range of company benefits, including:
- Holiday entitlement of 25 days (plus bank holidays), with extra days after 2 and 10 years’ service
- “Dress for your day” dress code policy
- Employee health cash plan which helps towards cover for optical, dental and physiotherapy treatment and other healthcare costs
- Discretionary annual bonus scheme
- We believe in recognising and rewarding our people’s achievements and through our recognition programme, we award employee of the month and customer service awards and long service awards – each year our top achievers from across the company are invited to our annual employee awards ceremony to celebrate their success!
- Group personal pension scheme
- Life assurance for joiners to our pension scheme
Flexible benefits including pension, bikes for work and health screening
- Our employee assistance programme offers free, confidential telephone and face to face counselling and online health and wellbeing resources
- Lifestyle discounts and offers
- Regular social and charity fundraising events
- Course funding opportunities, study leave provision and paid membership fees
- Season travel loans
- …and much more!
We encourage people to develop in their roles, and improve their skills and knowledge, as well as providing them with progression and promotion opportunities. We’re keen to promote ongoing learning for all staff and provide a variety of training opportunities including legal updates, soft skills and management training, as well as a comprehensive induction programme for all new starters.
Please note that all offers of employment are subject to a satisfactory DBS and credit/financial check.
Job Type: Full-time
