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Job description

The post holder will support the performance of the Service User Involvement and Volunteering Services office function.

To provide full administration support to the Assistant Director of Involve and the Involve team with all operational processes. T

o have an up-to-date knowledge of the Trust network systems, including e-mail, intranet, and electronic diary.

• To support the diary management function for the Involve team
• To assist in organizing events and training for Involvement members
• To ensure the Involvement Register is updated and efficiently and effectively
• To deal with any involvement enquiries in a timely manner
• To support the minute taking function at team and group meetings
• To assist and support the Patient and Public Involvement Leads in organizing meetings and room bookings
• To monitor the Involve generic inbox in the absence of the Project Lead
• To liaise with Service User and Carer panellists when assigning activities

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We’re Kind
• We’re
• We Listen
• We Care
• To liaise with the finance team regarding any claims queries
• To communicate effectively with staff and external stakeholders
• To support the Project lead in updating the Better Impact systems with all volunteer details
• To liaise with the recruitment team, ensuring a smooth recruitment process of volunteers and Involvement members
• To participate in training and development opportunities
• To collate and produce data when required for events and meetings
• Ensure up to date knowledge of use of office equipment, effective administrative systems and technology that may improve personal skills and effectiveness of service
• To exercise judgement when dealing with enquiries and to handle complaints in line with local policies and procedures and to escalate appropriately if they cannot be resolved at the local level
• To ensure confidentiality is always exercised and personal information is stored appropriately.
• To ensure that all correspondence is formatted to the Trust’s standard.
• Any other duties appropriate to the role and level that may be required from time to time