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We are recruiting Investigation Officers in a range of locations, including remote. Both full time and part time roles are available.

We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate.

Investigation Officers in our Assessment and Early Resolution (AERT) consider these reports first and decide whether the SRA should investigate further. They make enquiries and gather any further information we need for our analysis, identify any potential breach of our rules and prioritise high risk matters. They then consider the strength and quality of the evidence so far and whether the matter is capable of being evidenced. Sometimes Investigation Officers can guide the firm/solicitor to become compliant or change their processes for the future. Taking everything into account, AERT Investigation Officers make a decision to close the matter or pass it on further for a full investigation. The work is high volume and fast paced and Investigation Officers need a keen eye for detail and an analytical and curious mindset as every case is different.

Matters assessed as serious are passed to our investigation teams. Investigation Officers in this team manage a caseload of varying complexity, across a multitude of legal areas. They will analyse detailed information to get to the heart of the matter, and identify and promptly obtain evidence, including witness statements. They will resolve cases through constructive engagement or enforcement action. You can read more about our approach to enforcement here.

We are recruiting Investigation Officers for both AERT and our investigation teams.

Delivering a positive customer experience is at the heart of what we do. Providing an efficient, high quality and customer-focused service, keeping complainants updated and delivering outcomes verbally and in writing is expected of all our Investigation Officers.

What we are looking for

• Comparable experience of managing cases or undertaking investigations.
• An ability to gather and analyse information and make sound decisions applying rules, principles, or other decision-making frameworks.
• Significant experience of drafting complex documents or letters to a high, professional standard and engaging with customers via the telephone, building rapport and managing contact.
• Effective case management skills with the ability to prioritise competing demands and work to stretching targets.
• A strong mindset and track record for delivering a positive experience for a diverse range of customers and stakeholders both internal and external.

Applications are welcome from a wide range of experience and expertise including those with experience of working in the legal profession, other regulators, casework or investigation roles.

What's in it for you?

• Protect the Public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public
• Variety of case holding. No one case is the same.
• Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams
• A rolling in-depth training program where you can develop and refine your analysis and investigation skills

There are opportunities to develop your career and progress within the department, either in an enhanced investigation role or in a management capacity. We have specialised investigation teams that focus on the most complex and high-profile matters, and when there is a need to intervene into the practice of a firm.

Useful and additional information

There is a Role Profile, Information Pack, and ‘Day in the life of’ an Investigation Officer for both teams attached at the bottom of the advert on our website.

We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference. Part time hours would allow for 21-35 hours per week, working across 3 days minimum.

Location

If you do not live within a commutable distance of one of our office locations (Birmingham, Cardiff or London (Bank)) we can offer a home-based contract where you will mostly work from home with the occasional requirement to come into the office. If you live within a commutable distance to one of our offices, you will be offered a hybrid role which means 1-2 days a week in the office and rest of the week from home. Feel free to contact us to discuss your location via: [email protected]. Please note that we are not accepting applications to this email address.

To apply

Please use the apply button at the bottom of the advert on our careers page.

You will need to upload a CV and provide evidence of your knowledge, skills and experience and how they specifically relate to key requirements of the role in particular what we have highlighted under the ‘What we are looking for’ section. The responses you provide in the application form will be used to shortlist your application. Answers to each criterion must be no more than 300 words.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is 2 May at 09:00

Assessments will take place from 8 May.

Interviews will take place from 17 to 31 May.

Previous applicants to this role within the last six months will not be considered.