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Within this role you’ll operate Financial Crime fraud systems and reports associated with account activity, payments, online activity and changes to personal data and determine appropriate action based upon results of the investigation.

You’ll perform investigations relating to disputed withdrawals, vulnerable customers, APP fraud, Account takeover and Fraudulent credits, accurately document findings of fraud investigations using the case management system.

You’ll act upon referrals from Financial Crime Support Officers and other areas of the business via telephone and email and respond to information supplied by, or requests received from the Police or other external bodies appropriately.

You’ll represent Financial Crime at internal/external meetings when requested, participating actively and ensuring that intelligence obtained at meetings is appropriately shared with the team. You’ll develop effective working relationships with internal and external stakeholders.

You’ll also maintain an up-to-date knowledge of emerging fraud threats and keep abreast of industry publications and news articles. Provide suggestions for improvement to the Society’s fraud defences as appropriate.

To be successful you’ll already have a strong customer focused experience as well as appreciation and understanding of Financial Crime. You’ll have sound decision making, inter-personal skills, excellent attention to detail and the ability to work under pressure and adhere to tight timescales.

You’ll have a flexible working attitude and be able to work using your own initiative.

Essential Skills:

• Evidence of working with and understanding of a risk and / or fraud area environment is critical.
• Sound understanding of savings processes and have proven analytical and decision-making skills.
• Strong appreciation of customer care, good inter-personal skills, excellent attention to detail and the ability to work under pressure.
• Able to evidence excellent communication, decision making and time management skills, as well as being very organised, methodical, and thorough in your attention to detail.
• Have experience of working in a customer service environment and can analyse conflicting information.

Desirable Skills:

• Financial Services Experience
• Software experience of using Summit, Open2, Verint, Sales System, Microsoft Word, and Excel.

Hours: Shifted role, 35 hours per week.

• Mon-Fri between the hours of 8-7:30pm
• Saturday 9-5
• Sunday 10-4

We offer flexibility that counts - and we recognise that will look different for different people. We’ll consider a range of flexible working, and where we can we’ll make it happen.

So whether it’s part time hours, job sharing or other flexible working patterns, have a chat with us before you apply to see what the possibilities are.

We’re proud to be a building society and we’re focused on our purpose of giving people the power to be better off through life. Our journey is an exciting one - founded in 1884, we’re the 2nd largest building society in the UK, the 8th largest lender, we have more than 2,600 employees and we’re still growing and protecting the interests of our members.

We’re always looking for talented people to join us. But it’s important that our people aren’t just brilliant at what they do - we need them to share our values and understand that working here is all about putting members first.

A place to belong

At Coventry Building Society, we’re building and nurturing teams where difference is valued, creating an inclusive and inspiring workplace. We think discrimination of any sort has no place in a modern society, including ours.

Diversity brings unique ideas and perspectives, helping us to deliver better performance. We’ve made clear commitments to increase gender and race diversity in our senior teams over time, and an overall ambition to improve the representation of different sexual orientations, gender identities, disability, backgrounds and thinking styles in our workforce.

Ultimately, the members we serve represent the full diversity of the city of Coventry and the wider UK - and so should we.