Investigator London, England
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Location
About the job
Job summary
For almost 50 years, we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. Visit our website for more information about us www.lgo.org.uk.
So, if you want to make a difference and have the perspective we’re looking for, please get in touch.
We particularly encourage applications from the Black and Minority Ethnic communities who are currently under-represented within our organisation.
The closing date for applications is 9:00am Monday 27 February 2023. Assessments will be held in March with interviews week commencing 17 April.
Please note, this is not a Civil Service job.
Job description
Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public. This covers failings in services by local authorities, and social care providers.
The role operates in a collaborative environment where individuals contribute to their team’s objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction). However, Investigators are also personally responsible for their own case work and for maintaining high standards of performance and professional practice. Investigators are expected to operate with minimal supervision once experienced, demonstrate a high degree of resilience and confidence in their work within a highly pressurised and supportive environment.
See the attached job description below for more details.
Person specification
To be a successful Investigator you must be able to demonstrate your ability to
- Establish trust and confidence with customers and service users
- Deal with a diverse range of people, some of whom can display challenging behaviours
- Be able to deal with complex problem solving, analysis of complex written material, identification of key issues, achievement of writing appropriate outcomes, letters and/or reports
- Maintain high levels of resilience to work under pressure and to deadlines, with effective prioritisation skills
- Manage competing priorities and delivering against challenging targets within the agreed timeframes.
See the attached job description below for more details.
Successful candidates must complete Baseline Personnel Security Standard before they can be appointed. Additionally for London staff, Counter Terrorist Check clearance is a condition of continued employment.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options including flexitime and hybrid working between home and office
- A culture encouraging inclusion and diversity
- A Local Government Pension Scheme
- 25 days holiday (rising by 3 days with 5 years service), plus bank holidays and 3 holidays set to during the Christmas holiday period
See the attached job pack below for more details and www.lgo.org.uk/vacancies.
Things you need to know
Selection process details
Short listed candidates will be invited to take an online verbal reasoning assessment. Invitations and full instructions will be sent to you by our external consultant, Capita, during the period 6 to 13 March.
If successful, you will then be invited for further assessment which includes an online case study exercise. Invitations and full instructions will be sent to you by our external consultant, Capita, during period 15 to 22 March.
Invitations to interview will be sent Friday 31 March with interviews being held week commencing Monday 17 April.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
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