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Our client based in Ely are seeking a Credit Manager / Supervisor to join them in a permanent position. Based on skills and experience the salary is approx £35k and the role is due to growth of the business which will continue over the coming years. For more details please apply.

Credit Control Manager

SUMMARY OF THE ROLE :

• To control the Cash inflow cycle of the business ensuring accurate customer billing and timely receipt of payment.
• Day to day management of the credit control team, setting objective and monitoring performance. (small team)

KEY RESPONSIBILITIES :

• Management of the Credit Control team and oversight of all staff related issues, including performance reviews.
• Ensure that the debtor days are maintained below a given level by ensuring the prompt chasing of accounts for payment and advising customers when accounts go on stop.
• Ensure that all customer account queries and problems are resolved in a timely manner to ensure maximum customer satisfaction.
• Timely and regular review and appropriate release of credit stopped orders, following assessment of individual situations to maintain an appropriate level of customer service.
• Providing monthly reports to senior management on the current status of the ledger
• Identify improvements within the debt collection process.
• Cash forecasting to assist the financial controller with projections and budgeting.
• Preparation and distribution of the reporting for the senior management team and inclusion in the monthly board pack
• Assess and monitor risk, identify changes in payment patterns and propose action to avert indebtedness.
• Ability to challenge the sales team to ensure that we have a balanced portfolio of customers and give feedback on risk implications of the underlying transaction.
• Monthly review of bad debts and adequacy of bad debt provision.
• Preparing cases for legal action and liaising with courts to progress claims.
• Frequent chasing and contact with customers to build relationships.

KEY MEASUREMENTS :

• Aged debt on sales ledger
• Direct debit penetration
• Meeting deadlines - timely reporting and monitoring of the collection process.

SPECIAL REQUIREMENTS:

• Professionally qualified or qualified by experience
• Previous experience in a managerial role
• Professional, confident and diplomatic when liaising with others