Job description

International Customer Services Manager · Based at our support centre in Ross-on-Wye, with some hybrid working available · Up to £37,000 OTE · , 37.5 hours per week Since 1957, we've enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible International Customer Services Manager to join our friendly and dedicated team in ROSS-ON-WYE. THE ROLE The International Team at PGL are responsible for managing bookings from overseas tour operators and travel agencies, arranging language courses and cultural visits for student groups to enjoy activities and academic courses at our centres combined with excursions to local attractions. Reporting to the Head of Customer Services, you'll be responsible for leading, developing and supporting the team in achieving fantastic levels of customer service, building strong relationships with our customers and maximising opportunities to retain and secure new bookings. This role will also take the lead in developing efficient processes to ensure a positive customer journey whilst maximising commercial performance. You'll identify opportunities for growth and keep up to date with the market research. IS THIS YOU? Extensive experience within a customer focused environment Strong people management skills, able to inspire, motivate and bring out the best in others Amazing customer service skills, able to listen, understand and effectively provide solutions Able to prioritise workloads and multi-task in a busy environment Excellent communication skills, both verbal and written THE PACKAGE A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover. Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops. Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan. For a full Job Description and Personal Specification please click . How to apply: To apply you will need to complete a short application form that will ask you some key questions. You will then be asked to attach a CV before submitting. For any enquiries specific to this role please email [email protected] PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community. However, all PGL colleagues are required to undergo enhanced background checks (known as a DBS), which PGL will pay for. The DBS looks at criminal records, so if you have a conviction related to violence, drugs or safeguarding this could affect your application. You can find more information on DBS checks on the gov.uk website. PGL