International Customer Service & Export Operations Manager Remote
Job description
Join our team as an International Customer Service & Export Operations Manager. You will co-lead with Local SC teams, manage international partner relationships, implement demand planning routines, and maintain supply chain KPIs. This is an opportunity to showcase your passion for customer service and operational excellence. Apply now to learn more.
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role...
The ideal candidate will be responsible for implementing demand planning routines, ensuring perfect supply chain service through KPI management, and maintaining a high level of operational execution. Additionally, you will identify and implement efficient ways of working and manage relationships with key operations stakeholders.
- Key point of Supply Chain contact for our partners in international markets. Understanding, driving, and challenging solutions in key operational areas of international order and export, including resolution of pinch points and recovery of out of service situations
- Implement consistent demand planning routines across all markets
- Contact point for collating all information & requirements to be able to set up new customer accounts & new SKUs
- Ensuring delivery of KPIs by key service providers/ suppliers, reviewing periodically set KPIs
- Managing cost efficiency and logistics impact on profitability
We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:
- Logistics processes including warehousing, transportation, and distribution
- International freight; land, sea, and air
- 3PL service providers of logistics operations
- Results oriented in a challenging cross-functional environment
- Customer focused and a strong relationship creator at all levels
- Understanding of demand planning
- Educated to degree level or above
- At least 3 -5 years in a management role, ideally in Supply Chain or Operations though other functional experience will be considered relevant
Costa are on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from
- BUPA Healthcare and Babylon GP
- Costa Pension Scheme
- Bonus Scheme
- 50% staff discount in our equity stores, 25% staff discount in franchise stores
- 25 days Holidays
- Share Incentive Plan (following six months’ service)
Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.
