
Intern, Localization London, England
Job description
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Essential Duties & Responsibilities
- Support the team by helping to drive translation projects, ensuring we deliver premium service to our internal ‘customers’.
- Help to create clear processes (templates, SLAs etc) for teams wishing to use translations so that they can be included in our planning and processes.
- Support linguists with queries, information, technical help, etc.
- Work with the team to build a strong relationship with external linguist partners and vendor project managers, ensuring clear communication and effective problem solving.
- Learn and understand the business environment – how do business needs and plans impact localization? How can we support them?
- Work with all relevant people (Ecom Marketing, extended Marketing teams, and Editorial, Creative and EU Project Managers) to ensure that appropriate source and reference materials are provided to linguists.
- Help ensure that copy is delivered in line with brand voice, terminology, set processes, as in accordance with regional strategies, goals and objectives.
- Own and maintain the process of linguistic quality assurance on content pages and UI enhancements, to ensure optimum customer experience.
- Prioritise tasks to ensure that business objectives are met with localization efforts tailored to specific needs.
- Learn and develop understanding of Localization strategy with a focus on improving process(es), workflows, efficiency, and quality.
- Grow and maintain skills and expert knowledge of Translation & Localisation industry developments and practices.
- Stay informed of international brand standards and specialised industry terminology.
- Develop areas of knowledge within the world of Ecommerce and wider retail landscape.
- Evaluate and advise on-demand on vendor translation resource selection.
Experience, Skills & Knowledge
- Fluent English. Knowledge of another language highly desired.
- Ability to prioritise tasks and keep multiple simultaneous projects on track at once.
- Understanding of how language can shape how we see things – how brands use this to encourage users to think, feel or behave a certain way.
- Awareness of cultural differences across different markets and how this can affect consumer needs and behaviours.
- Strong communication skills to ensure responsiveness and flexibility in supporting internal and external teams.
- Highly solution-oriented and excellent problem-solving skills.
- Detail orientated and able to take initiative to follow up on issues and provide ideas for resolutions.
- Familiarity with translation technologies a plus but not essential (including Translation Memory tools, Translation Management Systems (TMS), Machine Translation (MT) engines and MT Post-editing/Reviewing
