Job description
Position Overview
Essential Duties & Responsibilities
- Supporting the EMEA Credit Team on a ledger of wholesale customers, chasing up overdue balances via phone and email
- Logging dispute cases in SAP ERP system, assigning cases to the relevant Teams ensuring these are followed up and credited / rejected
- Working closely with the accounts receivable team to monitor and ensure the customer ledgers are correct and chase Customers for the remittances relating to payments
- Preparing seasonal payment plans for customers, requesting confirmation of standing orders
- Reconcile previous seasons for payment plan customers and send statements as requested
- Monitor receipt of payments verses the standing order file
- Supporting the credit teams daily
- Preparing 7 day and litigation letters as required
- Updating transaction guides to ensure they are relevant
- Supporting EMEA credit teams with ad-hoc requests
Experience, Skills & Knowledge
- Studying / studied a business-related education or business related background
- Good communication and negotiating skills
- Ability to work under pressure, prioritise and combine tasks
- Basic Excel skills with a desire to improve
- Confidence to approach customers on sensitive subjects
- Dynamic and proactive attitude, attention to detail, team player
- Language: English essential & German desirable