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Purpose of the post

The Intelligence Hub is primarily responsible for delivering the IMA’s monitoring function by;

• Gathering timely, relevant and credible intelligence from a wide range of sources.
• Adopting analytical techniques in order to identify potential systemic issues.
• Using insights gained to inform key decision makers across the IMA.

The team is also responsible for reviewing complaints about the delivery by the UK government and public authorities of the above commitments to citizens’ rights, including residency; work; social security and equal treatment.

The Intelligence Officer will undertake research using a wide variety of sources to assess and evaluate information and inform the creation of intelligence products to support decision making and the identification of possible systemic issues for consideration.

The Intelligence Officer may also be responsible for managing a team of Administrators who will handle the initial assessment of complaints and intelligence received by the IMA.

The post holder may also conduct day to day line management activities such as providing oversight of workloads and the timely assessment of complaints and intelligence received.

The work will require close attention to detail, ability to assimilate information and produce clear and evidenced reports.

Responsibilities

• Conduct qualitive and research to produce intelligence and/ or inform analytical products, including collecting, collating and evaluating information from a wide variety of sources.
• Collaborating, engaging and corresponding with a wide range of internal and external stakeholders including members of the public, legal advisers, complainants, non-government organisations and lobby groups.
• Completing intelligence reports using the National Intelligence Model;
• Distributing information and communications in an appropriate manner, e.g. paper, e-mail and to the correct area of the IMA;
• Maintaining accurate complaint information on a case management system and intelligence database;
• Providing guidance and support to the administrators on assessment of complaints and intelligence received.
• Preparing, maintaining and collating complaint records, files and management information, in accordance with organisational procedures;

The duties/responsibilities listed above describe the post and are not intended to be exhaustive. The Job Holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.

Essential Skills

• Strong verbal and written skills and ability to communicate effectively with a wide range of individuals;
• Numerical skills and attention to detail
• Proven skills in operational background and/or dynamic and complex environment when working under pressure;
• Experience of working flexibly as a member of a team to achieve performance targets;
• A strong commitment to delivering a high-quality service and an ability to apply learning from previous experiences and on the job activities;
• Use and work on own initiative;
• Ability to co-ordinate several activities at pace and in parallel.
• Accuracy and attention to detail;
• Good level of IT skills including proficiency in MS Office Word, and basic skills in Excel;
• Line management experience or proven skills in operational background and/or willingness to develop this skill and/or experience;
• Willing to complete intelligence analysis training.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Making Effective Decisions
• Delivering at Pace
• Seeing the Bigger Picture

Diben y swydd

Cyfrifoldeb pennaf y Ganolfan Wybodaeth yw cyflawni swyddogaeth fonitro’r IMA drwy wneud y canlynol;

• Casglu gwybodaeth amserol, berthnasol a chredadwy o amrywiaeth eang o ffynonellau.
• Mabwysiadu technegau dadansoddi er mwyn canfod problemau systemig posibl.
• Defnyddio’r wybodaeth a geir i hysbysu’r rhai sy’n gwneud penderfyniadau allweddol ar draws yr IMA.

Mae’r tîm hefyd yn gyfrifol am adolygu cwynion gan lywodraeth y DU ac awdurdodau cyhoeddus am gyflawni’r ymrwymiadau uchod i hawliau dinasyddion, gan gynnwys hawliau preswyl; gwaith; nawdd cymdeithasol a thriniaeth gyfartal.

Bydd y Swyddog Gwybodaeth yn cynnal ymchwil gan ddefnyddio amrywiaeth eang o ffynonellau i asesu a gwerthuso gwybodaeth a llywio’r gwaith o greu cynnyrch gwybodaeth i gefnogi’r broses o wneud penderfyniadau a nodi materion systemig posibl i’w hystyried.

Efallai y bydd y Swyddog Gwybodaeth hefyd yn gyfrifol am reoli tîm o Weinyddwyr a fydd yn delio ag asesiad cychwynnol y cwynion a’r wybodaeth y bydd yr IMA yn ei derbyn.

Gall deilydd y swydd hefyd gyflawni gweithgareddau rheoli llinell beunyddiol fel goruchwylio llwythi gwaith ac asesu cwynion a gwybodaeth a dderbynnir mewn modd prydlon.

Bydd y gwaith yn gofyn am roi sylw trylwyr i fanylion, y gallu i gasglu gwybodaeth a chynhyrchu adroddiadau clir gyda thystiolaeth.

Cyfrifoldebau

• Cynnal ymchwil ansoddol i gynhyrchu gwybodaeth a/neu lywio cynnyrch dadansoddol, gan gynnwys casglu, coladu a gwerthuso gwybodaeth o amrywiaeth eang o ffynonellau.
• Cydweithio, ymgysylltu a gohebu ag ystod eang o randdeiliaid mewnol ac allanol gan gynnwys aelodau o'r cyhoedd, cynghorwyr cyfreithiol, achwynwyr, cyrff anllywodraethol a grwpiau lobïo.
• Cwblhau adroddiadau gwybodaeth gan ddefnyddio’r Model Cuddwybodaeth Cenedlaethol;
• Dosbarthu gwybodaeth a gohebiaeth mewn ffordd briodol, e.e. papur, e-bost ac i’r rhan gywir o’r IMA;
• Cynnal gwybodaeth gywir am gwynion ar system rheoli achosion a chronfa ddata wybodaeth;
• Darparu arweiniad a chefnogaeth i’r gweinyddwyr ar y gwaith o asesu cwynion a’r wybodaeth a dderbynnir.
• Paratoi, cynnal a choladu cofnodion cwynion, ffeiliau, a gwybodaeth rheoli, yn unol â gweithdrefnau’r corff;

Mae’r dyletswyddau/cyfrifoldebau a restrir uchod yn disgrifio’r swydd ac ni fwriedir iddynt fod yn hollgynhwysfawr. Disgwylir i Ddeiliad y Swydd dderbyn addasiadau rhesymol a thasgau ychwanegol sydd ar lefel debyg a allai fod yn angenrheidiol. Efallai y bydd addasiadau sylweddol yn golygu y bydd angen ail-archwilio o dan y trefniadau Gwerthuso Swydd, a chaiff ei drafod yn y lle cyntaf â Deiliad y Swydd.

Sgiliau Hanfodol

• Sgiliau cyfathrebu cryf ar lafar ac ar bapur a gallu cyfathrebu'n effeithiol gydag ystod eang o unigolion;
• Sgiliau rhifiadol a sylw i fanylion
• Sgiliau amlwg mewn cefndir gweithredol a/neu amgylchedd deinamig a chymhleth wrth weithio dan bwysau;
• Profiad o weithio’n hyblyg fel aelod o dîm i gyrraedd targedau perfformio;
• Ymrwymiad cryf i ddarparu gwasanaeth o safon uchel a'r gallu i ddefnyddio gwybodaeth o brofiadau blaenorol a gweithgareddau'r swydd;
• Y profiad a’r gallu i weithio'n annibynnol;
• Gallu cydlynu nifer o weithgareddau yn gyflym ac ochr yn ochr â’i gilydd.
• Cywirdeb a sylw i fanylion;
• Lefel dda o sgiliau TG gan gynnwys y gallu i ddefnyddio MS Office Word, a sgiliau sylfaenol yn Excel;
• Profiad o fod yn rheolwr llinell neu sgiliau amlwg mewn cefndir gweithredol a/neu barodrwydd i ddatblygu’r sgil hon a/neu’r profiad hwn;
• Parodrwydd i gwblhau hyfforddiant dadansoddi gwybodaeth.

Ymddygiadau

Byddwn yn eich asesu yn erbyn yr ymddygiadau canlynol yn ystod y broses ddethol:

• Cydweithio
• Gwneud Penderfyniadau Effeithiol
• Cyflawni'n Gyflym
• Gweld y Darlun Ehangach

We'll assess you against these behaviours during the selection process:

• Working Together
• Making Effective Decisions
• Delivering at Pace
• Seeing the Big Picture

Job contact :

Name :
Gemma Monk
Email :
[email protected]
Telephone :
03452415359

Recruitment team

Email :
[email protected]