Integrations Engineer (Tier 2 - Technical Support) Newcastle upon Tyne, England
Job description
Who We Are:
The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.
Why Join Us?
Our commitment to growing partnerships doesn't end with our clients. Our employees are carefully selected to be a part of our company because they emulate a carefully crafted and practiced set of core values that define us and our business. Joining Partnerize means joining a company that sincerely values your talent, expertise, and passion. We strive each day to hire and retain only the best. Doing so affords us the opportunity to be the best in the business, to exceed our clients' expectations, to innovate, to teach—and most importantly—to earn and maintain our clients’ loyalty.
***Must be located within the UK to be considered**
**We are unable to sponsor (now or the future) for this position**
Job Summary:
You play a huge part in reducing time to revenue at Partnerize (Pz) as you’re responsible for the technical onboarding of new clients onto the Pz platform; whilst offering high quality technical support to ensure clients expectations are exceeded and business retained. The ideal candidate will have the opportunity to work with global enterprise brands in a fast paced environment where every day presents an exciting challenge. Therefore, technical support (minimum 2 years) and time management experience will be key to be successful. As part of a global support team you will continuously collaborate and learn from experienced members, so an ideal candidate will demonstrate strong teamwork and aptitude to always strive for improvement.
Core Responsibilities:
- Responsible for managing client integrations onto the Partnerize platform
- On-going technical support of existing clients
- Ensure customer satisfaction through high quality and promptness responses
- Assisting internal teams resolve any technical issues
- Leading technical meetings with clients ( virtually or on site)
- Assisting sale teams to win new business
- Providing technical documentation for both internal & external use
Required Qualifications & Skills:
- Experience in technical support and customer service (minimum 2 years)
- Ability to communicate and present technical information to a non-technical audience
- Ability to prioritize multiple tasks to meet deadlines
- Enthusiasm to learn and improve
- Strong teamwork and work ethic
- Positive attitude and can-do personality
- Excellent problem solving skills
- Strong attention to detail
Desired Skills:
- Experience and understanding of tag management systems ( E.g Google Tag manager)
- Knowledge of mySQL
- Sound knowledge of APIs and functionality
- Experience in affiliate marketing
UK Benefits & Perks
- 25 days holiday in addition to bank holidays
- Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
- 5 extra 'Partnerize Parental Days' each year
- Private Medical Insurance through Bupa
- Enhanced pension contributions
- Cycle to Work scheme
- Eye Care Vouchers
- Life Assurance
- Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
- Regular company events and activities
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
