Insurance Operations Technician London, England
Job description
About DHL and IRM:
Deutsche Post DHL (DHL Group) the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.
Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.
We are looking for an immediate, full-time, permanent position in EMEA at United Kingdom, London.
Job Purpose:
Deliver all operational aspects of IRM’s global insurance programmes and mandatory locally procured coverage, to include the renewal process, exposure data gathering, evidence of cover, premium invoicing and collection and timely delivery of data to IRM management across all lines of business
Directly manage operational aspects of insurance renewals within assigned portfolio supporting with London based programme heads and key stakeholders globally
Your tasks:
- Operates within clearly defined standard operating procedures ensuring timely execution of insurance operations.
- Highly organized implementing process improvement measure (‘first choice’) ensuing continuous improvement across a range of KPI’s.
- Supports a range of insurance operations services within a shared service function.
- Clear communicator with key stakeholders (cross border)
- Develops and maintains an excellent working knowledge of the Group, its organizational structure and its scope of services
- Develops and maintains an excellent working knowledge of the IRM service portfolio, IRM strategy and the non-life insurance strategy
- Assist with the operational delivery & management of the global Insurance strategy including; collection & validation of exposure information, managing the offer & acceptance process, overseeing premium collection process and evidencing of insurance.
- Communicates and co-ordinates with Regional Insurance teams and the broader IRM team ensuring on-time/right first time delivery of insurance programmes.
- Uses continuous improvement / process optimization (‘First Choice’) principles to improve transactional processes.
- Uses analytical tools and training material to optimise insurance programme engagement and delivery process whilst ensuring alignment with all stakeholders is maintained.
- Conducts periodic reviews of insurance programme loss data supporting programme managers with loss trends, programme performance and risk management recommendations.
- Responds to ad-hoc queries relating to evidence of cover, documentation, invoicing, global high value cargo referrals and rate requests
- Maintain the London Underwriting System including maintaining accurate records and developing scheduled and bespoke reporting
- Serve as a key active member of IRM’s insurance job family team, interacting with colleagues to ensure business objectives are met and the organization is performing to “best in class” standards.
Your profile:
- University degree and / or progressing towards professional qualification in insurance eg ACII, FCII, CPCU, CEBS, IEBA or other business management qualification.
- 5 years’ experience in insurance analytics, insurance operations, actuary or equivalent
- Experience within a large multinational company (ideally transport & logistics or Insurer or Insurance Broker) with a strong background in cross border engagement.
- Good experience of large-scale data analysis - Knowledge of PowerBI desirable.
- Computer literate with experience in Microsoft applications including Outlook, Word, Excel and Powerpoint
- Excellent written and spoken English (additional language preferred)
- Able to multi-task and work to deadlines with a high level of attention to detail
We offer:
- Great opportunity to work for the biggest logistics company in the world
- International and virtual environment
- Flexibility and great opportunity to learn
- Tempting Compensation and benefits
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
If this is something you would like to do, don’t hesitate and start your application.
