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About Us Are you an enthusiastic and capable individual who is seeking to either commence or develop a career in Insurance? Would you like to join a customer-focused team that provides services to Richmond and Wandsworth Councils? If yes, this role might be perfect for you! You will need

• To have knowledge and experience of insurance claims within a local government organisation (desirable).
• To be willing to complete a Level 4 Insurance Professional Apprenticeship, that will help develop your understanding of insurance regulation, case law principles and how these are applied within a local government setting. You are required to have level 2 English and Mathematics to commence this apprenticeship.
• To have teamwork, good organisational and time management skills, a confident telephone manner, as well as competent ICT, numerical and statistical skills.

About the role You will be responsible for opening claims and handling them throughout their claims life cycle via our claims management system (LACHS v.5). You will be a main point of contact for claimants, via telephone calls and email (telephone rota 9:00 am to 5:00 pm), and for helping resolve claims queries with our insurers and their claims handlers through securing service reports that will be used to support or repudiate claims made. The team are based within Wandsworth Town Hall and subject to work needs, following initial training (likely to be 3-4 months) some flexible working may be available.
Agile Working
At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.
Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!
Benefits
We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.
In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.
Indicative Recruitment Timeline
Closing Date: 14th May 2023
Shortlisting Date: W/C 15th May 2023
Interview Date: 24th May 2023 in Wandsworth Town Hall
Please ensure that you address how you believe you meet all 11 of the Person Specification Requirements within your application/supporting statement. Before the interview you will be asked to complete a brief assessment and present this to the panel as the start of your interview.
For any further details please email:

• Genna Martinez ([email protected]) Insurance Manager, or
• Rami Budeiri ([email protected]) Deputy Insurance Manager

Useful Information:
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Equality
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer.
The application process for this campaign will be anonymised.
Important Information:
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.