Insurance Customer Support Advisor Stoke-on-Trent, England
Job description
Davies are looking to recruit an Adjuster Support Technician to join our team in Stoke. In this role, you will play a vital role within the company and be the first point of contact for our customers. You will provide exceptional customer service to all internal and external customers. You will need to be a great communicator, dedicated to providing a professional and empathetic service. The successful candidate will liaise with a variety of individuals both internally and externally, while managing incoming emails and phone calls.
Duties and Responsibilities
Answer inbound calls.
Issue reports to clients when required.
Resolve customer queries proactively.
Appoint suppliers.
Make outbound calls to customer/supplier/clients.
Dealing with and actioning associated tasks in relation to claims
To support the field adjusters and associates
Compile reports within the Adjuster/Technician partnership
Skills and Experience
Ability to delivering outcomes in a fast-paced environment
Capable to effectively communicate – both written and verbal
Proven experience working as part of a team
Excellent time management and organizational skill
Competent numeracy, literacy, and IT skills
A proactive attitude, and enthusiastic Polite and courteous phone manner
There are no specific qualifications that we demand for the role; and although welcome those with previous industry experience, it’s transferrable skills and qualities that we value here at Davies we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.
Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.
Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our ‘Disruptive Thinking’ innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.
To find out more detail please follow the link below:
https://davies-group.com/
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