insurance analyst Tonbridge, England
Job description
02883 First Notice of Loss (FNOL) Specialist Tonbridge £20,000 - £29,000 pa
Job Summary: As a First Notice of Loss (FNOL) Specialist, you will play a crucial role in the initial stage of handling insurance claims. You will be responsible for efficiently and effectively capturing critical information from policyholders, initiating the claims process, and ensuring accurate documentation of incidents. Your primary goal will be to provide exceptional customer service while gathering the necessary details to assess the validity and severity of insurance claims.
Responsibilities:
1. Process Claims: Promptly and accurately record reported incidents, losses, or damages initiated by policyholders.
2. Customer Support: Provide empathetic and compassionate assistance to policyholders during a stressful time, ensuring a positive customer experience throughout the claims reporting process.
3. Communication: Collect pertinent information from policyholders, including the nature of the incident, date, time, location, and any additional details required for claim processing.
4. Documentation: Accurately document all claims information, ensuring adherence to company policies and procedures while maintaining high data integrity.
5. Verification: Confirm policy coverage and ensure all necessary policy information is obtained from the insured to facilitate the claims process efficiently.
6. Analyze Claims: Evaluate incoming claims for potential red flags or indicators of fraud, escalating suspicious claims to the appropriate channels as necessary.
7. Dispatch: Coordinate with the necessary internal departments or external agencies to arrange necessary services, such as emergency assistance, tow trucks, or other immediate requirements.
8. Collaboration: Work closely with claims adjusters and other team members to ensure seamless claims-handling processes and timely resolution.
9. Adherence to Guidelines: Comply with regulatory and legal requirements, as well as internal guidelines, while handling sensitive customer information.
10. Continuous Improvement: Identify opportunities for process improvement, recommend solutions, and collaborate with team members to enhance customer satisfaction and operational efficiency.
Qualifications:
1. Insurance Industry Knowledge: Strong understanding of insurance policies, coverage, and the claims process, preferably in multiple lines of business (e.g., auto, home, property).
2. Excellent Communication: Exceptional verbal and written communication skills to effectively interact with policyholders, third-party vendors, and internal stakeholders.
3. Customer Service Skills: Prior experience in a customer-centric role, with a proven ability to empathize, actively listen, and handle potentially upset or distressed customers.
4. Attention to Detail: Keen eye for detail to accurately document information and ensure consistency in data entry.
5. Time Management: Effective organizational skills to manage a high volume of incoming claims and prioritize tasks based on urgency and importance.
6. Analytical Thinking: Strong ability to assess claim details, detect potential fraud indicators, and identify anomalies that require further investigation.
7. Problem-Solving: Proactive mindset to identify potential issues or obstacles and resolve them efficiently, seeking guidance when necessary.
8. Tech Savviness: Proficiency in using computer systems, databases, and claim management software.
9. Multitasking: Ability to handle multiple tasks simultaneously while maintaining a strong focus on quality and accuracy.
10. Confidentiality: A strong commitment to maintaining the confidentiality of sensitive customer information.
Job Types: Full-time, Permanent
Salary: £18,000.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: 02883
