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Your role at a glance

The Instrument and Reference Data Specialist will be a Services Function within Operations to provide an efficient and effective support and oversight service that remains aligned to the strategic goals of the department and business globally.

The primary function of the Instrument and Ref Data function is to ensure all retained services (TBD) and outsourced activities is effective managed and processed accordance with market deadlines and industry best practise, ensuring adherence to regulatory requirements and quality control.

What you'll be doing

• Accountable for ensuring the timely processing of Instrument and Reference data retained activities (TBD) in line with market, regulatory and internal deadlines. Proactively working with LGIM stakeholders, Outsource Provider, and 3rd Parties to ensure all outsourced Data Operations' activities are managed.
• Support the Instrument & Reference Data Manager and Head of Data Oversight in overseeing the service of the outsourced provider and that it meets the agreed service standards (incl. accuracy, timeliness, and client services measures).
• Review and analyse the daily & weekly service delivery KPI / KRIs and escalate issues accordingly.
• Review and analyse operational risk and issues within team and outsourced provider, regularly review and identify further opportunities for risk mitigation; ensure all functional procedures are in line with policies and regulatory requirements. Promptly and clearly articulate and inform senior management and stakeholders.
• Identify continuous improvement opportunities to drive the development of the outsource model (focus on enhancing control effectiveness and efficiency).

What we're looking for

• Demonstrated experience of the asset management industry/experience relevant to role.
• Extensive knowledge in the outsourced service area covering operational service delivery knowledge and client expectations.
• Industry awareness of the outsourced service area and regulations governing it.
• Experience in managing and overseeing 3rd party relationship service delivery.
• Strong influencing skills in managing relationship / client service engagement.
• Proven experience in managing operational service matters, awareness risk and control framework would be desirable
• Customer oriented skills to understand service recipient needs and expectations.
• Proven capability to work both independently and across a team.
• Excellent planning, prioritisation, problem solving and organisation skills.
• Evidence of high degree of independent judgment for decision making.
• Flexible, adaptable, and able to multi-task in a fast paced and changeable environment. Having a positive attitude towards change.
• Ability to work at different levels of detail, including a grasp of the bigger picture concepts and complex details.
• Must have the ability to work in a fast-moving management environment with many often-conflicting demands.
• Excellent presentation, interpersonal and communication skills with the ability to relay information clearly and concisely in both written and verbal communications.
• Experience of managing multiple initiatives/projects and change management.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to convey a vision to staff
• Robust and persistent with a propensity to preserve.
• Able to work effectively at all levels in an organisation.
• Must be a team player and able to work collaboratively with and through others.
• Empower employees to take responsibility for their jobs/goals
• Continue professional development to keep abreast of emerging technologies, methods & best practices.
• Proficient Excel & Microsoft Office skills

Benefits

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.

About L&G

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area

The world of investment is changing. Our vision at Legal & General Investment Management is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. To meet our clients’ complex and evolving investment needs, our investment strategies cover a broad array of asset classes and styles, including equities, bonds, property and alternatives, as well as multi-asset funds. We’re focused on continuously innovating our investment products, maintaining our reputation as experts across all asset classes, and striving to build a more responsible and sustainable future.

Our commitments to you

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

How to find out more

If this opportunity excites you but you’re not sure you meet all the requirements, or you’d like to know a bit more, please contact Loren Roots at [email protected] (https://www.linkedin.com/in/loren-roots/).

If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.