Install Technical Support Agent Remote
Job description
Are you ready to be a part of a dynamic team that's at the forefront of technological innovation? As an Install Support Agent at Xerox, you'll play a pivotal role in ensuring seamless installation and configuration of multifunction devices, providing top-notch technical support to clients, and contributing to our ever-expanding knowledge base.
If you're a tech-savvy problem solver with a passion for customer satisfaction, we invite you to join us in delivering exceptional support and driving process improvement in a remote work environment.
What You'll Do:
- Install and configure MFD software/hardware.
- Contribute to our knowledge base.
- Provide exceptional technical support.
- Collaborate effectively with teams.
- Maintain OS proficiency.
What We Need:
- Support environment experience.
- OS expertise: Windows, Apple OS X, Android.
- Good understanding of Mopria and Airprint protocols.
- Attention to detail and documentation.
- English & Math GCSE grade C or above.
- Valid British Passport.
Your Traits:
- Team player.
- Tech enthusiast.
- Problem solver.
- Prioritizer and negotiator.
- Customer-focused.
- Strong work ethic.
- Adaptable and resilient.
Embrace innovation, champion support excellence, and drive your career forward with Xerox. Apply now to join our remote team!
Job Type: Full-time
Benefits:
- Work from home
Application question(s):
- What are your salary expectations?
- Do you have any technical support experience in the copy & print industry?
Experience:
- Technical support: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
