Insight Manager Research- Customer Closeness/Customer Immersion London, England
Job description
What is the role about?
As a Partner in our business, your number one focus is to work collaboratively to create more value for our customers and our business. We are looking for an Insight Manager with a specialism in Customer Closeness/Customer Immersion Research, advanced capabilities in designing and delivering primary research and who has the capability to deliver research which champions the voice of the customer and Partners within the John Lewis Partnership.
What you will be doing?
In this key role, you will work closely with senior stakeholders and decision-makers and provide them with opportunities to engage directly with our customers to better understand the “why?” behind their perceptions and behaviours.
As the Insight Manager, you will generate actionable, predictive and forward-looking insight on complex strategic issues to support or challenge business decisions and actions, and deliver insight in a compelling, concise manner that is democratised & accessible for all Partners.
This is a great opportunity to deliver major research projects - using a variety of qualitative techniques. You will have an outstanding ability to triangulate multiple data sources, to provide timely insight and recommendations related to a business problem, mission or Partner proposition. You will use your knowledge and experience to coach and mentor other members of the Insight team.
What you will have?
Experience in a relevant Insight or Research role, leading significant & strategic research projects
Extensive hands-on experience in a good range of the following: moderating focus groups; depth interviews; Q&A panels; speed dates; accompanied shops; pre-tasks and co-creation activities; online qualitative techniques and organising/hosting customer immersion events for senior stakeholders
Experience in critically evaluating facts, and statements and looking at all angles
Experience in synthesising complex and ambiguous information in order to drive actionable insight
Excellent communication and presentation skills
Exceptional problem solving, numerical skills and commercial acumen
Ability to rapidly learn and self-develop
Ability to work within mixed, agile teams
Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.
Application process
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
The application form consists of a CV upload, followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.
If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"
Interviews will be a two-stage process held virtually.
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