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Job description

START DATE: Monday 27 February 2023

FULL TIME – 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pm / Fri 9am - 4pm / Sat 9am - 1pm. Although there is flexibility available with start/finish times once training is complete.

PART TIME - Minimum 16 hours per week working between the shift patterns outlined above

OFFICE BASED – Newcastle upon Tyne city centre. NE4 5TF

Flexible working available once fully trained

KEY TASKS

· Conduct outbound market research interviews to collect feedback on a service that's been provided for various clients across a range of sectors and topics

You must be able to accurately capture respondent responses

· Occasional data entry

Working from a scripted questionnaire, you will be required to follow questions on screen and input the respondent’s comments in real time whilst ensuring the conversation remains on track

You will work to clearly defined targets and deadlines and your performance will be continuously measured and reviewed with the support of training as required

· You must represent Explain abiding by its brand values at all times and ensure all contact with respondents is carried out in a professional manner ensuring respondents have a positive experience during their interview

KEY SKILLS

· Customer service or call centre experience preferable

· A conscientious and reliable person with a positive ‘can do’ attitude is required for this role

· You must be flexible to adapt to changes in working hours according to the business needs

· Motivation, focus, consistency, and time management are extremely important skills for this role as you will be given targets to meet and on a daily basis and will be required to manage your time in order to meet these

· A pleasant, polite, and courteous telephone manner and excellent communication skills are essential in this role

Listening skills are particularly important as your role will require you to listen to a respondent and probe for further detail whilst keeping the conversation on track and in line with the scripted questionnaire

Accuracy is a key skill spanning the role both in capturing respondent feedback and during data entry

· Good command of the English language, spelling, grammar, and keyboard skills are all essential skills for this role

· Computer literacy skills are essential as you will be required to use Microsoft Word and Excel as well as other data capture software where training will be provided

· Experience in customer service, sales, research, administration, or other telephone-based roles are desirable

You must act at all times in the best interests of the company

A requirement of this role is to undergo a basic DBS check.

Please note due to the high levels of response we will not be able to respond to everybody.

Salary: £9.60ph for all age ranges

Job Types: Full-time (36 hours per week), Part-time (Minimum 16 hours)

Job Types: Full-time, Part-time
Part-time hours: 16 per week

Salary: £9.60 per hour

Benefits:

• Casual dress
• Company events
• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Ideally how many hours per week would you like to work?

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Application deadline: 22/02/2023
Expected start date: 27/02/2023