inside sales representative United States
Job description
*Remote Opportunity - Preference to be based in EST*
Staples Connect is focused on our customer and our community. As an Inside Sales Leads Specialist for Staples, , you will be part of a team responsible for servicing customer print needs by preparing bids and quotes with the goal of converting sales. We are looking for energetic, high output, task-minded people to join a fast-paced, growing business to handle outbound and/or inbound sales support activities. Candidates must have above average phone and email consulting skills, be tech savvy and familiar with internet software. You will be responsible for consulting with internal business partners and customers regarding sales opportunities in order to uncover all appropriate details to provide an accurate and competitive print quote. You will work closely with our Retail Print team to make a strong presentation for our category offerings and increase the number of customers buying print and promotional products from Staples Connect
Inside Sales is a key strategic pillar of growth for Staples Retail, and this role is critical to accelerating change and super-charging this high-potential business. Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.
Key Responsibilities:
- Meet/exceed Key Performance Indicators (KPI’s) SLA adherence, quote accuracy, activity rates and effective pipeline management.
- Engaging with business partners/customers via telephone and email to analyze their needs and customize recommendations to upsell/cross sell
- Prepare bids and quotes to business partners/customers with accuracy and speed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s)
- Be fiscally responsible as it relates to presenting quotes at profitable margin rates
- Provide ongoing follow up on all open product requests through request completion
- Effectively probe business partners/customers to fully qualify sales opportunities
- Present quote, overcome objections, and find solutions related to quote requests in order to secure the sale
- Conducting business dealings in a professional and proactive manner
- Be a trusted advisor for internal and external contacts
- Be fast & flexible in a fast-paced, evolving environment
- Represent the best of Staples Print & Marketing Services in promoting products, services, and commitment to customer satisfaction to support business retention and expansion
- Provide value-based solutions that focus on customer needs, ensure customer retention and growth
- Collaborate with account owners, internal business partners including Sales Managers, Retail Partners and vendors to ensure seamless customer experience and drive sales results
- Connect directly with customers to place transactional orders
- Proficient use of software inclusive of Salesforce.Com, MS Word, Excel, and Outlook to communicate quotes and related communication daily
Qualifications
Get great perks.
- Hourly Rate $17-$19 per hour based on experience
- Generous amount of paid time off and Remote
- 401(k) plan with a company match, full benefits plan and options, and associate resource groups
- Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
Essential skills and experience:
- High School diploma or equivalent
- Professional and effective written and verbal documentation/communication skills
- Strong organization, prioritization, follow-up, and time management skills are a must
- Proven ability to sell as part of a team
- Comfortable with financial sales tracking and analysis
- Proficiency in PowerPoint, Excel, and Outlook
- Coachable, adaptable, able to incorporate feedback and changes quickly
Preferred skills and experience:
- Bachelor’s Degree in Business Administration or related field
- Minimum of 2 years sales/sales support experience
- Exceptional phone & e-mail communication skills
- Experience with Salesforce.com
- Previous experience in the print, promotional, or marketing field
- Knowledge of Adobe Illustrator, Photoshop, and Publisher
#LI-KAD1
Click to learn more about the employee benefits, programs and perks offered at Staples.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
