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Come and be part of Rock N'Roll History at FENDER!

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally.

Fender Musical Instruments Corporation ("FMIC") is one of the world's leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. Our brand mission is to accompany each player at every stage with products and brand experiences that fuel the pursuit of musical expression. Fender EMEA is a growing team that plays a critical role in the engine that delivers Fender to a global audience. We accompany the legendary brand at every step of the way. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it's a cultural symbol that resonates globally.

About the role

Working within the Inside Sales Team, the Inside Sales Advisor will be responsible for establishing excellent relationships with Fender's established dealer network to make ongoing sales for products and achieve set sales targets.

If you're passionate about making a difference, working with a close knit team, and will enjoy the challenge of working across a European business...this role is for you!

Hybrid Working

Post COVID-19, Fender is working under a hybrid flexible working arrangement, with most employees working both from home and the office. This means that in most cases, our employees will experience a blend of working from home, or from the office, dependent on what type of role they undertake and the requirements of that role. We encourage leaders to both manage business requirements and offer flexibility where possible.

Essential Functions

• Make regular outbound sales calls to new and existing dealer accounts on the assigned sales area for specific online products
• Attain set sales targets for the assigned area
• Create and maintain an effective call plan, ensuring full coverage of the area to maximise sales and establish routine with customers
• Enter and maintain all sales orders received onto the AS400 system
• Provide inbound telephone sales support for dealers and DSM´s. Including:
  • Order entry and maintenance
  • Stock availability requests
  • Account information updates, including dealership and credit details
  • Back order clarification and maintenance
  • Product information, including specifications and release dates
• Promote all sales offers and new products in order to generate sales
• Establish and maintain positive working relationships with all new and existing clients in assigned areas
• Establish and maintain a high level of product knowledge for the relevant product lines being sold
• Maintain regular contact with District Sales Managers and share feedback on sales activity within their specified areas
• Represent the company in a positive and professional manner at all times
• Ad-hoc projects as directed by the Sales and Support Manager

This is an indication of the main responsibilities of the role and the Company reserve the right to amend the content of the role at its discretion.

Person Specification

Essential Skills/Knowledge/Experience

• Proven sales experience within a sales driven environment.
• Effective communication skills, both verbal and written.
• Excellent telephone manner
• Ability to work on own initiative and be self motivated.
• Ability to establish and maintain positive working relationships
• Excellent interpersonal skills.
• Proficient in the use of Microsoft Word, Excel, and Outlook.
• Good organisational skills
• Results focused

Desirable Skills/Knowledge/Experience

• Experience of conducting proactive outbound telesales calls.
• Knowledge and understanding of the musical instrument industry and other musical instrument manufacturers.

Why Work for Fender?

We offer a range of Company benefits to our employees, and we would love you to join the team!

• Private Medical Cover

All employees are eligible to join our private health care scheme through salary sacrifice. Employees are eligible to benefit from tax relief of this provision.

• Learning and Development

We have an extensive range of courses and Udemy training sessions to enhance your learning! We also fund accreditations and externally recognised qualifications.

• Season Ticket Loans

If you need a season ticket loan for travel, we offer season ticket loans that cover your travel, and the cost is repaid free from interest.

• Birthday Voucher

Every employee receives an employee voucher on their birthday!

• Long Service Awards

We operate a long service awards that recognises your individual contributions to Fender.

• Employee Assistance Programme with Health Assured

Unlimited telephone counselling 24/7 counselling helpline and where applicable, structured short-term solution focused therapy. Advice and information for practical legal, financial, and medical matters. Online CBT and resources, face to face sessions up 6 per year.

• Cycle to Work Scheme

Cycle scheme gives employees access to bikes and safety equipment with big savings up to 50% over retail prices created by economies on VAT*, Income Tax and National Insurance.

• Workplace Pension Scheme

We offer a workplace pension which Fender will contribute 50% of your contributions, capped at 3%.

• Free unlimited access to Fender Play

Want to learn the guitar, bass, or ukulele? Look no further than Fender Play, free to all our employees!

• Fender Staff Discounts Program

We offer comprehensive discounts on all products and accessories available from our Fender.com & Jackson.com websites.

• PreSonus Staff Discount Program

Discounts are also available on products from PreSonus Audio Electronics, a member of the Fender Family of brands.

• Working from Home Allowance

All employees that can work from home are eligible to receive an allowance to cover the extra costs of working from your home.

• Working from Home Equipment and Support

We want to support all our employees to work from home and offer a wide range of support mechanisms and equipment to ensure you're all good to go!

• Flexible Working Culture

All our employees* have the opportunity to work from home and from the office environment. We have offices in East Grinstead and Endell Street, London.

• Subject to individual role requirements

• Fender Days

2 x discretionary annual leave days taken on Christmas Eve and New Year's Eve for all employees.