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What is on offer?

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We have an excellent opportunity for an Infrastructure Engineer to join our IT team based in our Global Headquarters in Prescot. As an Infrastructure Engineer, you will be supporting a range of applications in a multi-domain global enterprise structure from within a Citrix Environment hosted on VMWare. You will be responsible for the implementations and 3rd line support of a variety of on-premise infrastructure across the group. Having experience with ESXi, VMWare, Citrix, Windows, and AD services within a fast paced global organisation.

About us

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Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

Do you have what it takes?

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Responsibilities:

• Partner with the Head of Infrastructure to help implement and maintain the group’s infrastructure across the group.
• Act as a technical escalation point for the technologies to resolve issues swiftly, and find root cause to better improve the service(s) offered by the department.
• Have a proven track record in supporting large production environments spanning geographic locations across a number of systems and internet connections.
• Understand and work towards a strategy set out by senior management ensuring we adhere to direction and execute tasks based on priority to meet strategy deadlines.
• Be an escalation point for production threatening incidents, priority one or major issues and must have a proven track record in dealing with 3rd line support along with working closely or dealing with partners and 3rd party vendors.
• Be flexible when it comes to out of hours support during evenings and weekends which would require expertise beyond the duty service team where necessary.
• Have a good understanding of the need to be proactive by way of performance monitoring, tuning and pre-empting service improvements before they become an Issue.
• To undertake other duties of an appropriate nature in consultation with the Line Manager.
• Providing the IT Helpdesk with information about incidents and problems to assist with the identification and tracking of common and recurring issues.
• Ensure adherence to all IT policies, architectural standards and guidelines, operational processes and procedures including relevant build and security Standards.

Skills, Qualifications and competencies required:

Experience

• 4+ years’ total experience, including 2+ years in a high-availability multi-site enterprise environment, including application hosting, voice and data networks, security and information protection.

• Good understanding of VMware.
• Experience of working with infrastructure in a complex environment implementing and maintaining Server Hardware, Visualisation Platforms, Storage Systems, Backups and other business critical applications.

• Working knowledge of CITRIX, VMWare, Microsoft, and Linux stacks.
• Working knowledge of Storage Area Network (SAN), Cisco-based network technology, high availability and disaster recovery environments, voice and video communication and related technologies.
• IP addressing, subnet and DNS and their use in large complex environments.
• Create and Maintain Standards and Best Practices for Infrastructure Equipment
• Exposure to ITIL concepts and adoption.
• Experience with regulatory compliance issues, as well best practices in application and network Security.

Essential

• Problem-Solving Skills
• Good Attention to Detail
• Team player
• Technical skills and ability to learn
• Planning and time management skills
• Good written and documentation skills
• Dynamic and flexible work ethic
• Arithmetic and mathematical skills

Desirable

• Have a knowledge of cloud-based solutions
• Virtualisation concepts using Citrix and VMware inc. ESXi 6+ XenApp/Desktop 7.5+
• General knowledge of networking (Switches, Routing, VLANs, WLAN, Wireless, Proxies)
• Experience with running and maintaining scripting using PowerShell, Puppet, Chef, etc.

• Understanding of Google Apps for Work and Google Hosted Services
• Willingness to travel when needed to provide support to remote or overseas offices.

What are the benefits?

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We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.