Information Technology Support Engineer Gatwick, England
Job description
As a global provider of marine seismic data, imaging products and data processing software, our teams offer unparalleled acquisition capability to our clients; providing them with the tools they need to de-risk their exploration and maximise their production efficiency.
To mirror this, we offer an unparalleled environment for our employees, one that encourages growth and inclusiveness and where everyone feels valued.
We partner with energy companies to find the natural resources the world needs today, as well as to provide subsurface monitoring and site surveys for energy transition applications, as efficiently and safely as possible.
This is a fantastic time to join Shearwater as we expand our teams to meet the seismic exploration challenges of the future.
The Role
Our centralised corporate services departments operate on a global scale, but work like a local team.
Combining their experience and expertise, they work collaboratively with the aim to continuously improve our vital people and business functions.
Our global IT teams support the computer systems, networks and video infrastructure that is vital to Shearwaters success. We are currently expanding our IT capabilities to meet the needs that our business growth requires.
The role of the IT Support Engineer is instrumental in supporting the HPC environment for our in-house processing and imaging team as well as our offshore operations - ensuring continuity and reliability of service.
With on-prem data centres in Gatwick and Redhill, onboard our fleet of Seismic acquisition vessels globally, and, in the cloud, this role provides technical hands-on support to the business and our employees.
We are looking for an individual who has experience and knowledge in Linux system administration, computer hardware, and cloud experience, who will be able to join our global IT team and help us continue to support the business that is actively expanding our technology portfolio to meet the seismic exploration challenges of the future.
The role is based in our Gatwick office, with the opportunity to travel to global sites as and when required.
Duties and responsibilities
Day to day support of the HPC environment includes;
- Hardware support for HPC CPU and GPU processing cluster
- Enterprise Storage including Lustre filesystems
- Infrastructure Servers
- Tape servers & drives
- System installations and upgrades
- Service Desk Management of User requests
- Support of HPC Job Scheduling (SLURM, Moab/Torque)
- Troubleshooting technical IT issues
- Ensure continuously up to date with Technology developments within the IT industry
- Travel to other sites, onshore and offshore are required
Qualifications
- Ideally educated to a degree level, however, if you do not hold a degree work experience in computer science or a similar role will be taken into consideration.
- Linux system administration and Storage systems
- Exposure to Cloud environments e.g. Google, AWS
- Understanding of computer hardware, servers, and Enterprise storage systems
- Knowledge of deployment and automation tools, xCAT, Ansible
- Knowledge of Git, Python, scripting
- Monitoring systems
- Network – Cisco, DNS, DHCP, Authentication
- ITIL Foundation
Personal qualities
- Good analytic and problem-solving skills
- A positive attitude and the desire to continuously improve
- Demonstrable communication skills at all levels
- Ability to build relationships with internal and external stakeholders
- Ability to work standalone and in a team
- Good spoken and written English skills
We can offer
- The chance to work in one of the world’s most exciting industries. From acquisition to image processing and research & development, our people innovate collaboratively from sensor to image - a continuous loop between people and technology
- Working with highly driven, skilled, and dedicated colleagues, both on and offshore
- Competitive salary and benefits
- A culture of transparency and freedom which allows our people to develop in an environment that encourages progression
- A commitment to being the best and finding people who share this vision
Curious? Perfect. We all have that in common.
Shearwater careers: Time to make your own waves
Job Types: Full-time, Permanent
Salary: From £45,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Life insurance
- Private medical insurance
- Relocation assistance
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London / Gatwick Airport: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 5 years (required)
- IT support: 5 years (required)
Work Location: Hybrid remote in London / Gatwick Airport
Reference ID: VN091
