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Candidates should be 18 years or over before the start date and have the right to live and work in England

For the apprenticeship program we prioritize applicants eligible to government funding for their apprenticeship and for this you need to:

• Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
• Be a resident of the UK for the entire duration of the program
• Not be registered to study on a UK government funded course ending June 2023 or later
• Have 5 GCSEs C grade (grade 4) or above including Maths and English

Please note, you will be required to evidence your qualifications. If you have gained qualifications outside of the UK you will be required to evidence that they are equivalent.

Note: This Apprenticeship assumes the candidate has some or little knowledge/ experience of the occupation, and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship. If you already have related qualifications or 2 years plus experience in this field please visit amazon.jobs.

Find your Future with Amazon Apprenticeships

Investment in Apprentices is in our DNA. We look to constantly innovate and create. In order to do this, we recognize that whilst technology is a partner, it’s our people that power us.

We offer a broad range of Apprenticeship opportunities to suit all candidates with different backgrounds, qualifications and career aspirations, so whether you are embarking on your career or want a change of direction, we have an Apprenticeship program for you, that will support your development in an innovative environment.

We’re looking for those with a passion for learning. You’ll need to be committed to your own development whilst implementing what you are learning as you progress through your program. In return we provide first class on the job coaching, specialist partner training and unparalleled experiences. You’ll be working within a diverse, innovative environment where you will be challenged to excel and contribute.

Apply today to be part of the story.

Come build the future of entertainment with us! Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

We are looking for technicians who are targeting a career in Data Center management, Software Development, System Development or Technical projects. We build and maintain the physical infrastructure that supports our Data Centre of devices and in-lab appliances and work closely with software teams to create an effective testing platform. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Games Consoles, Streaming Sticks, control appliances and their associated hardware components such as power distribution units, cameras and Infra-Red blasters.

You will be part of a team that is ultimately responsible for the hardware, facilities and logistical set-up, configuration and maintenance of a data-centre of 1000s of devices that run 24/7 at optimal efficiency. You will be expected to follow health and safety processes and adhere to tight security and quality standards. This will include following processes to accurately install and configure third party devices, computer hardware, racking and cabling infrastructure.

You will work with vendors, third-party manufacturers and couriers to arrange intake of cutting-edge devices, computer hardware and racking infrastructure and use inventory management tools to track the movement of our inventory across multiple data-centre sites and locations. This role therefore requires apprentices to have a high level of attention to detail and strong organizational ability. To be successful in this role you’ll need to advocate customer obsession and look to champion quality and efficiency in every phase of operational process.

This position also has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

As an Information Communication Technician Apprentice at Amazon, you’ll gain a vast range of useful experiences and skills. You will work towards the Level 3 information communications technician apprenticeship standard as well as other industry related qualifications.

You will build your skills over a 15-month period, starting in July, which will help you develop personally and professionally. Your apprenticeship will be made up of;

• Classroom/virtual based training to cover knowledge
• On-the-job training at your Amazon base location
• Online learning
• Mentoring from our experienced team members

Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organization, prioritization, data and problem-solving techniques, teamwork, communication, presentation skills and document writing.

You will work alongside the team, supporting with day to day tasks learning how Amazon works and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s). Once you have successfully completed your Information Communication Technician Apprenticeship you will be able to apply for relevant roles across the business.

You will attend a number of workshops across the duration of the apprenticeship, workshops will be a mix of face to face and online delivery by a training provider. You will also attend internal workshops/ trainings to support you in developing Amazon related skills and knowledge. Depending on the scheme and location of the training provider you may be required to travel and stay overnight. (costs will be supported by Amazon)

Key job responsibilities
You will be combining working in your assigned team as an Information Communication Technician Apprentice whilst continuing your studies to achieve your qualification. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviors to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.

About the team
We host 1000s of Living Room devices and expose them through simple APIs that enable developers, testers and non-technical staff to build, enhance, deploy, test and improve Amazon Living Room experiences. Our data-centre infrastructure team is responsible for the core of the physical device operations that enables these teams to validate the quality of their software on these devices, to ensure we are building delightful experiences for our customers. We are a mission critical system and used worldwide.

Applicants for this programme will be expected to have:

• Hardware & software troubleshooting experience (server/computer/mobile)
• Experience installing and racking servers, computers or A/V devices
• Basic understanding of network protocols; TCP/IP and L2/L3 technologies
• Basic understanding of network hardware and cabling; Ethernet, Fibre, Switches

It would also be beneficial, though not essential to have:

• Knowledge of Data Centre infrastructure systems
• Lab operational experience
• Manual Test Execution experience

Your recruitment process will start with your online application. You’ll be asked to upload your CV, answer some questions that will help us to ensure your eligible for the programme and finally you’ll complete a short online assessment.

To get to know you beyond your CV, the second stage of the process will be our online evaluations. You’ll complete 3 video questions to tell us more about you, your motivations and any transferrable skills you have. If you’re applying for a technology based apprenticeship you may also be asked to complete a short technical/coding test.

As a last step, we will invite successful candidates to an assessment center where you’ll get the chance to meet the recruitment team and the hiring teams that align to the programme you have applied for. As part of the assessment centre, you may be expected to take part in a group exercise, a presentation, 1 to 1 interviews and other tasks relating to your chosen programme. After you’ve attended the assessment center, the recruitment team will be in contact to confirm the outcome of your application.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).