Information and Advice Officer Northampton, England
Job description
Location: The William and Patricia Venton Centre, York Road, Northampton NN1 5QJ
Rate of pay: £10,749 per annum (£24,858 pa full-time equivalent)
Hours of work: 16 hours per week over three days, specific days to be agreed, 9.30am start
About the role
We need to recruit an experienced advice worker to provide a high quality information and advice service to clients, their carers and/or other service providers. You will take live calls on the Information and Advice Line and carry out standard benefit assessments, inform clients of their entitlements and provide support with making appropriate claims. The post is a hybrid role working at home and in the office, with some work in the community.
About you
We are looking for someone with current knowledge and experience of welfare benefits for older people. You must have the ability to follow I&A procedures and adhere to the Age UK National I&A Quality Mark and AQS standards. You will need to be able to prioritise your own work and meet deadlines. Excellent written and spoken communication skills are a must, as are strong IT skills (including Microsoft Office and database). You must have a good understanding of the issues that affect older people and their carers and be able to work effectively as part of a team.
If you would like to join our friendly team and help older people in Northamptonshire claim the welfare benefits they are entitled to, we'd love to hear from you. For more information or an informal chat about this post please call Pamela Kom on 01604 611200.
How to apply for our vacancies
Please visit our website on the below link to download and complete an application form. Please note CV's will not be accepted.
https://www.ageuk.org.uk/northamptonshire/get-involved/work-for-us/information--advice-officer/
Job Type: Part-time
Part-time hours: 16 per week
Salary: £10,749.00 per year
Benefits:
- On-site parking
- Work from home
Schedule:
- Day shift
Work Location: Hybrid remote in Northampton, NN1 5QJ
Application deadline: 04/08/2023
