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• Developing, reviewing and maintaining standard operating procedures, end to end shared service processes and associated collateral - ensuring these meet business requirements
• Maintaining line manager toolkits and induction pack to ensure they are aligned with internal standard operating procedures and Bakkavor Policy -regularly reviewing following feedback from stakeholders
• Reviewing and re-engineering existing end to end people processes to ensure these are efficient and fit for purpose for a shared service environment
• Developing and managing feedback, both internally within the shared service, and externally from customers to ensure processes and collateral are fit for purpose and in line with legislative/policy/audit requirements - translating into an improved service being delivered by People Services
• With the People Transformation & Projects Manager, planning and managing areas of priority, delivering training and development and ensuring People Services are working efficiently and effectively with existing/new people processes
• Developing and managing an audit regime and reviewing cycle to ensure adherence to standard operating procedures – identifying risks and mitigating control measures, to ensure these are translated into documented ways of working, training and auditing
• Identifying and escalating compliance issues with serious business or legal risks to the Head of People Services, to ensure business risk is reduced and potential issues are managed
• Communicating effectively with stakeholders, ensuring feedback is sought and translated into service provision - Influencing and encouraging alignment with the shared service ethos.
• Developing relationships that encourage stakeholders to approach and utilise your expertise and knowledge
• Assisting with the delivery of training to all stakeholders on any new ways of working
• Working with the project team to deliver key activities within the delivery and improvement HR Transformation projects – Identifying and documenting risks and issues jointly with the Project Manager

You will be clear and articulate communicator with sound influencing and persuasion skills, with good diplomacy and stakeholder management, marketing, presenting and facilitation skills.

Being proactive, organised and having sound analytical/problem solving skills and willingness to challenge the status quo – will be key, as will excellent process mapping skills using relevant systems – for example MS Visio.

You will have knowledge and understanding of Human Resources, Shared Services, business change management and process re-engineering.

Knowledge / experience of auditing will be essential.