Information & Advice Advisor Remote
Job description
Due to increased demand for our Information and Advice Line services here at Age UK, we are expanding our team and are now recruiting for passionate Information & Advice Advisors to join our new Essex team. This is a home-based role, within the Essex area. Due to the requirement for local knowledge and geographical awareness, this role would be ideally suited to a candidate within the Essex area. This vital service provides older people in need with much needed signposting and advice, which can possibly be life changing in some cases.
You’ll be helping our customers primarily by phone, email and letter but also with the possibility of face-to-face advice sessions – predominantly across the West Essex region, but extending to the rest of England as required.
We are in the height of a cost-of-living crisis, many older people in the UK are in desperate need of advice and support. As an Information & Advice Advisor, you will be playing an important role in this vital service; providing high quality, accurate, timely and relevant information and advice to older people, their families, carers and other professionals to other organisations and bodies that can help with specific needs.
This can be a challenging role, it’s very busy, with new enquiries coming in all the time but if you are resilient and passionate about helping others and are committed to providing an excellent customer service, this could be the role for you. We’ll provide you with all the training needed in order to be successful and make a positive impact to someone else’s life.
Please note, there will be confidential aspects to this role and you will be required to adhere to GDPR legislation and ensure any client information is not divulged to any unauthorized person.
There may also be the occasional requirement to travel which may involve overnight stays, as well as the ability to work flexible hours if required.
Must haves:
- Providing information and advice on the telephone or face to face.
- Local knowledge of the Essex area and its services.
- Working with older people’s issues.
- Working with social care/benefits.
- Excellent active listening.
- Excellent oral and written communication skills.
- Competence in IT skills.
- Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing.
- Accurate and attentive to detail.
- Calm, empathic, compassionate.
- Committed to providing a high quality service.
- Committed to a team working approach.
Great to haves:
- Knowledge of support organisations in the Essex area.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays
- Excellent pension scheme, life assurance, health cashback plan and EAP.
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Heka Fitness & Wellbeing Benefit.
- You Did It Awards – recognition awards from £100-250.
Additional Information
For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
