Income Officer St Helens, Merseyside, England
Job description
Torus is seeking an Income Officer to join the Income Services Team.
The purpose of the role is to deliver a high-quality Income Management Service to Torus customers.
To ensure that the organisation maximise its income and play a major role in ensuring the team achieves its income targets. Providing a professional, high quality income management service to all Torus customers by assisting customers to maximise their income, whilst taking prompt action when there is non-payment to protect Torus rental income streams
This is an important role in which you will:
- Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
- Managing the arrears process in compliance with Torus Policies and procedures.
- Identify support needs of our customers, offering basic welfare advice/ guidance and making referrals to Tours Foundation or signposting to external agencies.
- Ensure that appropriate legal action is taken to recover debt including, if required, representing Torus at court proceedings and evictions
- Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
- Developing close working relationship with the Neighbourhood Team.
To be successful in this role you will have:
- Experience in income management or debt recovery/collection (preferably in a social housing environment)
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
- Be able to work well as part of a team
- Have good ICT skills
That Can Torus Group Offer You
We offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as:
- 25 days holiday rising to 30 plus bank holidays (pro rata)
- Holiday purchase scheme
- Company Pension Scheme
- Company life assurance
About Torus Group – Torus Landlord
A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.
We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region’s largest affordable housing provider.
Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of ‘growing stronger communities’.
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
PLEASE NOTE:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire – Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s
