Find More Than 10K+
United Kingdom Jobs

Torus is seeking an Income Officer to join the Income Services Team.

The purpose of the role is to deliver a high-quality Income Management Service to Torus customers.

To ensure that the organisation maximise its income and play a major role in ensuring the team achieves its income targets. Providing a professional, high quality income management service to all Torus customers by assisting customers to maximise their income, whilst taking prompt action when there is non-payment to protect Torus rental income streams

This is an important role in which you will:

• Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
• Managing the arrears process in compliance with Torus Policies and procedures.
• Identify support needs of our customers, offering basic welfare advice/ guidance and making referrals to Tours Foundation or signposting to external agencies.
• Ensure that appropriate legal action is taken to recover debt including, if required, representing Torus at court proceedings and evictions
• Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
• Developing close working relationship with the Neighbourhood Team.

To be successful in this role you will have:

• Experience in income management or debt recovery/collection (preferably in a social housing environment)
• Excellent customer service skills
• A working knowledge of welfare benefits
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
• Be able to work well as part of a team
• Have good ICT skills

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s