Income and Collections Manager Sunderland, North East England, England
Job description
- To work as part of the department’s management team, be responsible for the
including leading and managing the Credit Control and Accounts Receivable
teams, for providing detailed analysis of data to focus on the key elements of
University debt that need to be recovered and ensuring there is cross
University stakeholder engagement in the process.
- To review and if necessary, redesign policies, processes and procedures to
improve the success of the debt collection, receipting and allocation and the
cash position of the University.
- To lead work on designing and producing reports and dashboards and
advising on appropriate KPIs from the relevant finance systems to ensure
effective reporting across the University..
- To lead and manage the Credit Control and Accounts Receivable teams
high performing team.
- To provide assurance to senior management that relevant processes and
controls are operating as required, are appropriately designed and
appropriate segregation of duties are in place.
- To undertake any other appropriate duties as requested by senior staff and to
support the Financial Controller in achieving their objectives.
Key Responsibilities
and Accountabilities:
Leadership
• Set weekly and monthly cash collection targets and key performance
indicators / other information to support strategies for debt collection and
cash management within the University.
- Ensure the team keep up to date on individual tasks such as resolving
management of transactions via the SAM system and the Finance system
TechnologyOne to ensure timely collection of all sums due to the
University.
- To lead and motivate the Accounts Receivable and Credit Control teams,
achievement of objectives.
Reporting and KPIs
• Ensure accurate and timely cash collection and aged debt reporting is
- Conduct regular ledger reviews with the Financial Controller and be able
to provide updates and reports on collection performance using key
performance indicators.
- Produce monthly reporting to Executive to report on a suite of KPI’s to
performance, debt collection and the current debtor position. Attend
meetings where required.
Collaboration
• Build effective relationships with the wider business to drive process
efficiencies, solve day to day problems and manage the cash position of
the University group.
- To support the Financial Accounts Manager in work relating to the annual
and Credit Control. Also liaising with internal and external auditors,
Faculties and Services of the University and the Student Loan Company as
required.
- Manage the Accounts Receivable month end closedown process.
• Review, recommend, and implement process and system improvements.
- Ensure that the Standard Operating Procedures and documented and
maintained, at least annually.
Customer service
• Ensure a consistently high level of customer service is provided by the
teams, in particular to students, and all queries are successfully handled in
a fair and consistent manner effectively liaising with other teams across
the University as required. Be the escalation point for both teams to
resolve any outstanding issues.
Other
• To undertake such other duties as may be reasonably required, and which
are consistent with the general level of responsibility of this job as
detailed by the line manager.
Special Circumstances:
University of Sunderland
Role Profile
Part 2
Part 2A: Essential and Desirable Criteria
Essential:
Qualifications and Professional Memberships:
- Educated to Degree level and possesses significant relevant professional
experience within a similar role.
Experience:
- Proven track record of a senior role within a credit control function,
- Proven track record of experience of change management within a
- Line management including performance appraisal, team and individual
- Experience of liaising with internal and external stakeholders.
- Experience of placing and monitoring of bad debts with
lawyers/collection agencies.
Key Knowledge and Expertise:
- Experience of managing a credit control function / accounts receivable
- Ability to clearly articulate complex financial issues.
- Experience in providing an excellent customer service.
- Ability to demonstrate a proactive approach to service development and
- Well-developed influencing skills and the ability to persuade others.
- Working knowledge of fundamental banking, cash collection and debt
recovery principles.
Person Specification:
- Positive can-do attitude
- Analytical skills to develop and report on KPI’s.
- Strong Excel proficiency.
- Strong communication skills.
Desirable:
Key Knowledge and Expertise:
- Working with or within Higher Education.
- Relevant Professional Qualification.
Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage
Team Development
- Acquires new knowledge and skills and shares learning with others.
- Provides constructive feedback to aid the development of other team
- Finds ways to improve individual and team performance through learning
- Demonstrates the value of learning by being involved in development
activities and taking action to meet own needs.
- Explains complicated matters simply.
- Uses a variety of techniques, selected to suit the needs of others and aid
- Uses appropriate styles and arguments to influence and negotiate
- Conveys information of a complex, conceptual and specialist nature using
- Presents complex information in formats appropriate to non- specialists
without comprising meaning.
Service Delivery
- Seeks ways to improve and adjust current levels of service.
- Deals with complaints.
- Initiates contact with customers to obtain their reactions and views about
future needs.
Planning & Organising Resources
- Identifies ways of achieving objectives that result in service improvement
- Anticipates future demands and develops appropriate plans to meet
Teamwork & Motivation
- Uses teamwork to develop the team and its members.
- Spots opportunities for cross team working and partnership.
- Anticipates difficulties and takes appropriate preventative action.
- Develops objectives in ways that enable team members to contribute and
identify with collective objectives.
- Finds ways for individuals to achieve their objectives and development
- Creates a sense of common purpose.
Date Completed: February 2023
