Incident Handler London, England
Job description
Incident Handler
London
As a Barclays Incident Handler, you will be a vital member of a team who acts as the focal point for all security related escalations, operational coordination, and incident management. For this role, you will plan and co-ordinate a large scale security incident response effort, involving multiple functions, operational teams and front-line customer facing businesses the future of Barclays.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
- Developing plans and co-ordinating the delivery in a highly time critical environment
- Identifying and implementing necessary tasks within your area of responsibility
- Working within a global multifunctional department made up of 18 technical teams that deliver a world class security function
- Writing and delivering both written and verbal briefings regarding incidents to a variety of audiences, including non-technical, across the organisation
- Leading reviews of critical security incident processes and procedures
- Driving improvements that have a positive impact on the future management of incidents and the wider security culture across Barclays
- Developing solid relationships with all stakeholders
- Delivering recommendations and actions to improve the detection, escalation, containment and resolution of security incidents
What we’re looking for:
- The ability to remain calm, controlled and focused during high pressured situations
- Knowledge of incident management tools such as ServiceNow, X-Matters, Everbridge, Silobreaker
- A working knowledge of how a layered defence and intelligence driven defence works
- A working knowledge of Risk Management and the part that controls play in a security posture of an organisation
Skills that will help you in the role:
- The ability to identify operational risks and issues in a fast time environment, and take proportionate and appropriate actions
- Previous experience working in a large multinational organisation with colleagues and stakeholders based in multiple/remote locations
- Previous experience in a Security Control Room environment
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within
For this specific role, it should be noted that the Incident management function provides a 24/7 capability across its 3 location of London, Whippany (USA) and Pune (India). The London team covers the core hours of 08:00 to 18:00 (local) through a split shift pattern which runs 7 days a week from its Canary Wharf operations room. The role is primarily office based but there are opportunities for homeworking to support a positive work life balance.
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