inbound sales representative Manchester, England
Job description
As an Inbound Sales Advisor you will join the rapidly expanding team here at HSS, who deliver exceptional customer service every single time! You will focus on ensuring we go above and beyond for our customers, taking inbound sales queries by phone, email, or live chat and maximising our customers sales.
At HSS we understand that everyone has different needs and commitments outside of work. That's why we are proud to be a flexible employer, willing to accommodate either full or part-time hours for the role of Inbound Sales Advisor.
Whether you're looking for a full-time career or a part-time role to fit around other commitments, we welcome all applicants and will work together to find a working pattern that suits you.
This is a fast-paced environment, and at times challenging so we'll make sure you're rewarded for your hard work - we have plenty of progression opportunities to support growth outwards into the likes of key accounts. Our team are thoroughly supportive and want you to thrive here!
What will you be doing?
- Proactively engage with customers to identify customer needs and propose improved solutions.
- Maintain a thorough understanding of our products and services, introduce customers to new and innovative products and educate our customers about each of our solutions.
- Meet and exceed sales targets and KPI’s such as data conversion, profitability, calls, talk time, data enrichment.
- Working with Key Account and KAD’s adopt, develop and implement sales initiatives that generate new business and reduce leakage to competitors.
- Develop a strong knowledge of your account base.
- Ensure customers uphold their annual spend pledge.
- Monitor competitor activity.
- Provide first class customer service at all times.
- Adherence to all company policies and procedures.
What will you need?
- Proven customer service experience whether that be retail, hospitality or in an office environment – we want to hear from you
- Demonstrated ability to communicate effectively
- Proven ability to multitask whilst upholding great attention to detail
- Strong organisational skills
What do you get back?
Our colleagues are at the heart of everything we do. We want to make sure every single colleague feels valued and rewarded for the job they do and are given the opportunity to develop a long-term career with us.
You will receive:
- Competitive salary with access to our company pension allowing you to save and plan for your future
- Holiday allowance of 20 days increased to 25 days when you hit 5 years of service
- FREE Hire from our core range, with 35% off for friends and family
- Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role
- Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
- Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home. Our support includes: Mental Health First Aiders
An Employee Assistance Programme which is free support 24/365A Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage! Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, get fit programmes including diet support with guidance from a nutritionist, life events counselling and much more.
- Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more
- Life assurance is provided at twice your annual salary
- You will get the choice of other benefits that work for you through our Benefits portal – you pick the benefits you want – such as holiday buy and cycle to work schemes
At HSS, we prioritise inclusivity and diversity. Don’t feel you meet every requirement? We know that studies have shown people of colour and women are less likely to apply unless they meet all qualifications in the criteria. At HSS we are dedicated to building a diverse, inclusive, and equal workplace. So, if you like the look of this role, and your experience doesn’t align perfectly - we encourage you to apply anyway! You may be just the right candidate for this or other positions
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Manchester
