Import Operations Manager Felixstowe, England
Job description
Join Seafast Holdings - a global logistics company with a dedicated team of specialists managing bespoke solutions for some of the world’s best-known brands. As the parent company for Seafast’s wholly-owned subsidiaries, Seafast Logistics, Seafast Cold Chain Logistics, Seafast Global, and our overseas joint venture Company, Seafast Africa Logistics, we offer exciting opportunities for individuals looking to work in the fast-paced world of logistics.
We are currently seeking an Import Operations Manager to join our team at the Felixstowe Distribution Centre. This role will be responsible for end-to-end freight forwarding operations, handling around 1,000 containers per month of frozen cargo.
Responsibilities:
- Manage all import operational processes and ensure customs compliance and training for the import team
- Liaise with Port Health/Veterinary Authorities to ensure compliance and smooth processing for fast delivery
- Meet customer KPIs and lead quarterly reviews for all import customers
- Hold regular face-to-face meetings (in-person or via video call) to ensure customers have a clear understanding of account performance
- Work closely with senior management and the commercial team to grow the department in the core business
- Coordinate with our owned cold storage warehouse at the Felixstowe Mega Distribution Centre
- Ensure excellent customer service, with a focus on maintaining positive partnerships with both customers and suppliers
- Act quickly and effectively on any non-conformances, ensuring full process review and improvement where necessary
- Lead and maintain monthly documented management meetings
- Take responsibility for aged debt for the import team
- Ensure the security of all data and compliance for our AEO, BRC and ISO accreditations
Requirements:
- Previous management or supervisory experience within the industry
- Customs clearance experience
- Experience in handling foodstuffs/reefer/products of animal origin
- Strong leadership skills, promoting a positive and safe attitude with the team
- Excellent time management and ability to work to fixed deadlines
- Strong problem-solving abilities and attention to detail
- Excellent communication skills, both verbal and written
- Ability to build relationships with current and future customers
- Flexible and open-minded to change
- Proficient in MS Office
Join us and be part of our exciting journey in providing freight and inland logistics solutions for refrigerated cargo and humanitarian aid to the UK and remote destinations. We offer a competitive compensation package, health benefits, and opportunities for career advancement. If you are passionate about logistics and want to work with a global team of specialists, apply now.
