implementation manager London, England
Job description
We’re looking for a Project Manager responsible for successful delivery of professional service engagements for our Mid-Market Customers. The Project Manager will manage internal and external resources to successfully deliver services engagements on time and on budget. This role is a balance of independent work where you’ll own and develop multiple new accounts at a time. This role also requires partnership with Professional Services Consultants, Delivery teams, Sales counterparts, Product, and other Customer Success team members to help your clients onboard and grow with Procore.
As a successful Project Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business processes and goals. You’ll be instrumental in planning clients’ service, developing roll-out strategies, managing resources, and executing against their project plan to fulfil the project scope. Leveraging this consultative approach, you will deliver Industry, Technology and Change Management thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.
To build successful relationships with our team and your clients, client onsite travel and company event travel may be required up to 10% of the time.
This position reports into the Manager of Implementation Services, EMEA and located in our London or Dublin office. We’re looking for someone to join us immediately.
What you’ll do:
Work with clients to create a services strategy that focuses on business based outcome delivery. This consists of leading discovery and design workshops, developing gantt project plans, managing and forecasting resources, tracking and managing risk, building change management strategies, and fostering relationships with Executives.
Responsible for budget and margin for projects within your book of business
Stakeholder management with technical leadership, and our Customer Success department to establish responsibilities and internal due dates for all business partners on each project
Help create efficiencies by developing and implementing repeatable processes and templates to ensure standardisation where possible
Create and manage custom service delivery project plans to ensure on time delivery of services, deliverables, and outcomes
Remain current on customer needs, industry trends, market activities, and competitors to build trust and create meaningful relationships among Champions and key points of contact within each account
Provide the highest level of service and support to {Insert Customer Segment or vertical} through diligent and proactive communication
Partner with Sales and Professional Services Consultants to help scope customer services and develop key project milestones and deliverables, as well as Product Managers and Customer Success Managers to further client success
Working knowledge of Procore’s product offerings, and a deep understanding of Procore’s business model, services, emerging technologies, and Implementation best practices
What we’re looking for:
At least 5 years experience managing service delivery or implementations, skills required:
Prior experience creating and managing Gantt project schedules, managing and forecast resources, budget and margin reporting, track and manage risk, build change management strategies, establish standard operating procedures, deep understanding of value drivers etc.
A history of servicing large, complex organisations with complex web and mobile applications utilised for documentation management, project management, or similar
Preferred experience related to construction and/or financial SaaS industry, and Organisational Change Management Consulting
Successful candidates are innovative, persuasive, creative, and have a genuine curiosity in their clients business. Goal and results oriented, optimistic, smart, value added mindset, proactive and easily adapts to change.
Successful management of projects and SOWs delivery
Demonstrated successful software client services with proven experience onboarding and training seven figure clients
Strong empathy for customers AND passion for project management and organisation
While our Project Management team works closely with all levels of our organisation, including our sales team, this position does not include any direct selling-related tasks or activities. Our Implementation team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, flexible paid time off (Procore Values Time), employee enrichment and development programs, and volunteer days.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:
Health:
Private medical insurance for yourself and immediate family with no excess payments
Life and income protection insurance
Quarterly wellness stipend
Wealth:
Company pension plan
Employee stock purchase plan
Leisure: 25 days of paid holidays per year (in addition to public and company holidays)
Enrichment: Employee learning and development programmes, and friends and family events
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, civil status, family status, sexual orientation, religion, age, disability, race, traveller community, or any other classification protected by law.
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