Immigration Enforcement - International Returns Services Command - Escorting Contract Performance Monitor (ECMT) Croydon, England
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About the job
Job summary
Job description
These positions are based within the International Returns Services Command directorate which forms part of Immigration Enforcement and focuses upon the effective monitoring of the complex Immigration Enforcement escorting contract.
The successful candidates will have the opportunity to work with external stakeholders for a wide range of issues.
These roles will require the successful candidates to use their initiative and manage their own workload on a daily basis, working flexibly and independently.
The successful candidates will be willing to travel to various short-term holding facilities where detained individuals are accommodated, including ports and reporting centres in southern England and northern France. All travel costs will be covered by the Home Office including overnight accommodation.
The successful candidates may be required to monitor returns taking place from air or seaports and approximately once a month, fly on charter flights.
The roles will be supported by the core escorting contract monitoring team which is based at Amadeus House, Heathrow Airport.
Person specification
The role of Escorting Contract Performance Monitor is an interesting and varied role, duties will include:
- Assure and monitor adherence by the escorting supplier to the contract through a variety of means, including investigating complaints, feedback from the business, viewing of CCTV footage and proactive assurance methods.
- Regular attendance and assurance at holding rooms and vehicle bases.
- Monitoring the facilities and movements through the short-term holding facilities in Northern France (Calais, Coquelles and Dunkirk).
- Working closely with the escorting provider and other Home Office partners to identify opportunities to improve processes and efficiencies.
- Monitor escorting provider performance activity with a strong focus on welfare issues and professional excellence, addressing any concerns with the escorting provider.
- Accurately identifying and recording service failures identified through assurance visits and producing high quality written reports as evidence of assurance activity.
- Develop excellent working relationships with a wide range of stakeholders including Border Force and Immigration Enforcement to support team objectives.
- Championing the welfare needs of detained individuals, particularly vulnerable adults, and highlighting the work of external partners including the Independent Monitoring Board and the Prison Inspectorate.
- Accurately identifying and recording service failures.
- Analysing written reports by officers.
- Working as part of a small team of Contract Performance Monitors.
- Deliver presentations to contracted staff.
Essential criteria
Successful candidates will be able to demonstrate:
- Commitment to improving services in collaboration with others.
- Strong interpersonal skills, including the ability to build and maintain inclusive working relationships.
- A willingness to work flexibly and as part of a team.
- A full valid passport will be required to travel on Charter flights.
Please note: The successful candidate will also be required to regularly travel on escort provider vehicles and to other locations in the South of England.
Desirable criteria
- A working knowledge of the immigration removal estate and detention escorting operations.
- Good IT skills (MS Word, Excel, PowerPoint).
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
- Working Together
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process, you will be asked to complete:
- a CV detailing job history/skills
- a statement of suitability (personal statement) (maximum 500 words)
- provide evidence of the behaviours Making Effective Decisions, Managing a Quality Service and Working Together (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
The statement of suitability will be scored first for all candidates. Those who achieve the minimum pass score for the statement of suitability, will progress to a full sift where all behaviours will be scored. These candidates will therefore receive a sift score for both elements.
Candidates who fail to meet the minimum pass score for the statement of suitability will not have their behaviours scored and will therefore only receive a sift score for the statement of suitability.
The CV will not be scored.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions.
Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here
Sift and Interview dates
Sift is expected to take place week commencing 3rd July 2023.
Interviews are expected to take place week commencing 24th July 2023.
We will try to meet the dates set out in the advert, however on occasions these dates may change.
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Note for Candidates
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
Annual Hours Working Allowance
We operate 24 hours a day, 365 days of the year and you would be required to work flexibly and operate over a 24/7 shift rota, this can include: Night shifts; Early morning starts, sometimes before 6am; Late night finishes, sometimes after midnight; Weekend and Public Holidays; Shifts can vary in length and can be up to 12 hours; Shifts that change or extend according to business need.
These posts include shift allowances which varies by flexibility, shifts, location; however, the average allowance is 19.11%. You would be deployed to a range of different duties, shifts and locations and should expect to have a variance in the AHW dependent on the varying duties and shifts.
Age: These are shift working roles and so you must be 18 years or over.
Due to the nature of the role, these posts are only being offered on a full time basis.
Personal Safety Training (PST)
These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Personal Safety Training Level 2 (PST) which develops skills in personal safety. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.
Hybrid working is not an option
The flexible working arrangement of Hybrid working (working partly in their workplace(s) and partly at home) is not available for this role due to the requirements of the role. Successful candidates will be required to attend the office/other work location as specified in the advert at all times to carry out this role.
A reserve list may be held for a period up to 12 months from which further appointment may be made.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Medical
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
Recruitment team
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