ICT Service Desk Engineer York, England
Job description
We are seeking an ICT Service Desk Engineer who has drive, enthusiasm and the ability to promote and work within the core values of quality, teamwork and communication.
We value people who bring unique perspectives, new knowledge and above all, enthusiasm to our team. If you believe you're qualified, but don't "check all the boxes", please tell us why and we will still consider your application so please apply!
You will be responsible for providing high quality, front-line, responsive support to a wide range of customers. You will have an excellent understanding of ICT support and/or Customer Service.
Your core responsibilities as the successful applicant will be:
- Excellent communication and team-working skills and an understanding of the importance of delivering a high quality service to the customer.
- Experience in fault diagnosis and problem solving
- Experience in delivering customer-focused hardware and software support, in a demanding IT environment within specified timescales
- An understanding of software support, in particular the Microsoft Office suite of programs and the latest Microsoft operating systems
- Some experience in supporting and maintaining a range of hardware, such as PCs, Thin Client devices, Multi Function Devices, Laptop, Tablets and Smartphones.
We can offer the right person a great deal both in terms of career development and a great work life balance, including:
- Grade 6 £24,299 to £26,800 p.a.
- Access to and training in a wide range of the latest technologies
- 25 days annual leave (rising to 30 after 5 years service) + public holidays.
- Flexible working allowing you to earn up to an additional 26 flexi days leave a year
- Hybrid working allowing you to work from home as agreed after training
- Paid overtime
- Access to a contributory pension scheme
- Paid maternity, paternity, dependant care and compassionate leave
- Access to a salary sacrifice scheme covering for example bicycle and Tech purchases.
- A comprehensive benefits and rewards scheme
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact James Walker (ICT Client Services Delivery Manager) at [email protected] or on 01904 552966
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
Closing date: Sunday 18 June 2023 at 12 midnight
Interview date: Week commencing Monday 26 June 2023
