Job description

The following skills and experience will be required and are essential for the successful candidates: First and second line support via the helpdesk system with regard to network, telecommunication and related products and systems. Liaison between the Trust and all support contractors with regard to faults and daily issues. Onsite technical support for the implementation of new systems and products. Responsible for daily moves, changes and installations of new data points, telephone extensions etc.

Provision of advice to users on telecom products, e.g. fax, headsets, answering services, cordless handsets, mobile phones and pagers. Design and implementation of housekeeping and backup procedures for relevant systems. Manages the telecoms help desk queue with aid of other colleagues.

Assists the Network Manager to ensure that the network infrastructure and related components delivers the intended services to users at its optimal level. Uses network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.