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About The Role

We have an exciting opportunity for a Customer Service Advisor to join the Hyundai Customer Contact Centre Team, as Case Manager on a Full Time, Permanent Basis.

If successful, you will manage all contact from Hyundai customers and dealerships ensuring requests, concerns or issues are dealt with whilst providing outstanding customer service. You will be responsible for managing cases through to resolution, and having great conversations with Hyundai customers, existing and prospective, whilst also considering ways to add further value to the customer experience. This role requires you to contact main dealers and HMUK departments through inbound and outbound calls and ensure the best possible outcome is achieve within a timely manner.

The shift requirements will fall within our opening hours of Monday - Friday 08.00 - 21.00, Saturday 09.00 - 16.00 and Sunday 10.00 - 16.00

To be the best, we want the best! We’re looking for Customer Service Advisors who:

• Have a real desire to engage with our customers
• Identify opportunities for up sell/brand reinforcement
• Ensure all goodwill gestures are individual and tailored and fair
• Ensure any written communications are accurate, reflecting the tone of voice and reinforcing the Brand
• Build and update product and process knowledge
• Build relationships with the retailers involving them in all matters relating to their customers
• Use every contact opportunity as a chance to cleanse the customer database
• Have a desire to know and understand product and vehicle features to understand concerns, or be able to identify sales opportunities

We are looking for someone who has experience of working in a customer service environment involving complete ownership for the customer. You should have knowledge of customer service contact channels such as face to face, social media, phone and e-mail whilst demonstrating confidence at communicating across all platforms and levels. You will be talking... a lot! A positive telephone manner is therefore essential for this role along with excellent keyboard and admin skills to ensure accuracy with all customers. There will be occasions where you will have to handle and resolve conflict effectively, so you must be confident enough to take control of difficult situations to reach a positive outcome.