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This role is a Jobshare (part-time hours where 2 people share the responsibility of the role) If you are interested in this role as a part-time/Jobshare opportunity you MUST apply via our vendor partner Roleshare

• Please create a profile and complete the required pre-screen Jobshare questions to allow the JPMorgan jobshare team to review your profile.
• You can then search for the JPMorgan job reference number above and select 'show interest' to be linked to the specific role.
• If you would like to apply for the role you may need to find yourself a Jobshare partner to apply together as a joint application. You can do this on the roleshare platform and connect with as many suitable partners as you like and make joint applications to the role.
• Your profile and application will then be visible to JP Morgan EMEA Jobshare recruitment team, who will review all Jobshare applications via Roleshare.

HR ED&SE Solutions team is responsible for:

Client advisory - investigate possible solutions for complex cases that require specialist knowledge and an ability to use judgement on HR operations, policies, and processes. Handling difficult conversations whilst utilizing HR specialist teams as required.

Acting as an Intermediary with other HR teams - offers unparalleled exposure and networking opportunities not only within HR, but also with senior Stakeholders across LoB, functions, and business areas.

Partnering closely with HR Answers, HR Transitions and HR Business Advisors, HR Business Advisory Support and Employee Relations - collaborate on a variety of cases, most especially redundancies, leaves of absence, disputes and performance management

Consistency - reconciling global and regional processes across a variety of HR products, with the opportunity to become an SME in a country, product, or initiative. The Global Employee Support (GES) Solutions Team provides extended Human Resource's supportto employees and managers in a globally consistent way.

A client facing advisory role, with tasks which include (but not limited to):

• Mailbox management - Managing the intake of all new cases through email and our HR system, ensuring the right cases are escalated to the right team as needed.

• HR Answers Escalation - Advise managers and employees on general queries relating to HR policies and procedures. Act as an escalation point for the HR Answers Team where support is needed outside the specific HR policies/specialist HR teams. Pick up queries that require investigation and resolution not policy advise.

• Performance Management - In partnership with Employee Relations Support support managers with performance coaching process and probation period extensions and terminations.

• Redundancies - Partner with HR Business Advisors and the Business to support the end to end redundancy process including finalizing of all paperwork and supporting both managers and employees from initial communication through to termination of employment.

• Leave of Absence Support - Support both managers and employees during leaves of absence such as sickness (including occupational health and reasonable adjustment, maternity/paternity and unpaid leave.

• Death In Service - working closely with UK Benefits Team we supporting family member with the end to end death in service process.

• Data Analytics - Reporting for Monthly Business Reviews for the Head of International GES.

• Core Projects - Work on core projects to support key HR initiatives such as automating processes, diversity equity and inclusion, digitizing the client experience, in-country, or product subject matter expert.

JP Morgan is partnered with Roleshare to enable a different way to work. All roles advertised on Roleshare are jobshare/part-time only roles. Invite someone you already know to apply with you on Roleshare OR meet a new jobshare partner on Roleshare and apply together.

This role is part of a Jobshare o pportunity and therefore a part-time role at 19hours.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.