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HR at Claranet provide a first-class service to the business, ensuring timely resolution to issues raised and proactively look at ways to continuously improve the service offered. Working within the HR function is always challenging but also very rewarding as the function has the ability to support and drive performance (remotely and directly) across the business units and functions through exemplary organisational practices.

The HR function is a professional environment and a team of thirteen which consist of HR, Facilities and Reception staff, split across London and Gloucester and provides a full HR generalist, talent acquisition, facilities and specialist service to the Claranet UK Ltd for all its sites across the UK, including London, Gloucester, Warrington, Bristol, Leeds and Chelmsford.

We are passionate and driven team with a vision to provide a high-level of service to the organisation.

Essential duties & responsibilities:

HR System Projects

• Support with the implementation and development of the new HR Information System including scoping
• Be the point of contact for collation of data for the new HR system and queries on the project plan.
• Review and update the data in the current HR system to ensure it is ready for migration to the new HR system
• Be responsible for the collation of the data to be migrated to the new HR system
• Support with the implementation and development of the new benefits platform
• Act as the main point of contact for all system queries regarding the benefits platform
• Review and update documents to be used for the benefits platform
• Take ownership of setting weekly reviews on project updates
• Support with the development and implementation of the new recruitment system working closely to the recruitment team.
• Support with the ongoing maintenance of the HR Systems, including but not limited to Sage, Cintra and MY Path
• Act as the main point of contact for all system queries arising following the implementation of the New HR system
• Work closely with key stakeholders to ensure implementation of the system occurs is delivered on time
• Support with the mitigation of change impacts and resolutions
• Work with the Project lead to ensure all communication and training materials are created and ready to be delivered
• Produce the BU monthly reports for the HRD and MD
• Produce HR reports on an ad hoc basis

Human Resources

• Cover and support the HR Administrator role as and when required
• Conduct Exit Interviews leavers, managing and monitoring any trends that occur in conjunction with the HR team.
• Have some understanding of UK employment law and legislation, how it impacts the business and keep up to date with changes in legislation.
• Support the wider HR team with adhoc projects.

Benefits

• Act as main point of contact for the administration and co-ordination of employee benefits, maintain good supplier relationships and keep up to date with new benefits and the platform.
• Collate and provide the monthly benefits reporting that feeds into payroll, the insurance brokers and benefits platform

Position Specifications

Essential

• Good solid operational HR experience
• HR Database experience
• Good project management skills
• Communicates clearly and persuasively at all levels of the organisation
• Highly organised with excellent planning skills
• Must be comfortable working with a high degree of change and ambiguity
• Ability to manage a diverse workload in a fast-moving environment
• Excellent interpersonal skills and ability to work as part of a team, but also to work independently
• Excellent written and verbal skills
• Analytical skills
• A practical and common-sense approach to HR matters
• Self-motivated positive and driven individual
• Willing to travel to other sites when required

In addition, the following are highly desirable:

• Associate of the Chartered Institute of Personnel and Development and working towards qualification
• Previous HR experience from within a Service or IT industry

Claranet combine pioneering technologies, practices, and expertise to propel our customers ambitions. Through a vibrant customer centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cybersecurity, networks, and unified communications.

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £400 million, over 6,500 customers, and more than 2,500 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

We’re working on building an ever-improving company based on openness, diversity, collaboration, and empathy as our core values, a company that aims to be inclusive for the diverse group of people we get to work with, and where everyone supports each other and celebrates successes together. We want our people to feel engaged, comfortable, and healthy—and to know that they can belong here, no matter their story or background. If this resonates with you, then come and join us.