Human Resources Administrator Bristol, England
Job description
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
Serious and organised crime is becoming more challenging and complex. The environment in which we operate is both exciting and uncertain and is likely to remain so. The accelerating rate of technological development, criminals increasingly sophisticated use of technology and the need for the legislative base on which we operate to keep pace are just some of the factors which affect us, in our response to the threat.
To be effective in our work we are investing in our people, recognising that operational success is achieved through the hard work, expertise and commitment of our people. Because the threat is changing we must adapt and change how we work.
We are aiming to create a proud workforce that feels empowered and enabled to lead today, at the same time as building capability for tomorrow. We are currently undertaking an ambitious programme to transform the NCA’s HR function. Our vision is to deliver a new HR Operating Model and transform the way we recruit and develop people. This includes a new model for learning, a stronger approach to workforce planning and compelling people deal.
The HR Command currently comprises:
- Learning, Development & Talent - designs, develops and delivers training and training support to all NCA Officers and external partners.
- HR Strategy & Insights - leads on Strategic Workforce Planning and HR Data Management.
- HR Delivery Services - responsible for ensuring that the staffing requirements for the entire agency are met and provides transactional support and a front line HR service.
- HR Specialist Services - provides a legally and policy complaint support service for the business, responding to the business need and providing support, guidance and advice.
- HR Leadership & Partnering – provides strategic engagement and advice to Senior Leadership Teams across the Agency.
- Pay & Reward – responsible for all aspects of pay and reward for NCA Officers and future Pay Strategy.
We are currently looking to recruit HR Administrators to join our Learning, Development and Talent and HR Delivery Services teams.
Job description
The Recruitment Team:
Working within the central recruitment team, Recruitment Administrators are responsible for supporting the end to end recruitment life cycle, for a range of disciplines, across the Agency. The Recruitment Administrator will work alongside the Recruitment Account Manager who will have ownership of a particular business area within the Agency, working with internal managers to assist with growing pipelines of talent to deploy.
You will be supporting business areas to understand and manage their recruitment requirements, which may include volume or specialist vacancies. The Recruitment Team are currently working with the Government Recruitment Service to assist on our recruitment campaigns. You will be responsible for managing this partnership and ensuring they deliver an excellent recruitment service.
Pre-Employment Checks:
This role is primarily to manage candidates that have been successful in the recruitment campaigns through the National Crime Agency’s Pre- Employment Checks (PECs) and screening process, in readiness for the final Onboarding into the NCA.
You will monitor and advance candidates’ progress through the Pre-Employment screening and checks process, working to service level agreements, maintaining a quality service and ensuring that excellent customer service is delivered to a variety of service users.
As a member of the PECs team you will be responsible for working with a variety of stakeholders, delivering excellent workload management and ensuring that quality is assured through the Pre-Employment checks process at all times. You will be working in a fast-paced environment so a candidate who is highly organised and with working knowledge of Microsoft office products, especially Excel, is desirable.
Learning & Development:
Learning and Development (L&D) plays a pivotal role in our front line delivery services, providing a learning function to over 5000 officers across the Agency. The role of the HR Administrator will be to:
- Be responsible for management of course portfolios.
- Provide support to other officers with business, administrative and tactical functions.
- Provide on-site support to classroom delivery and escort external facilitators.
- Monitor and respond to customer queries, providing advice and escalating as required.
- Liaise with students and Learning Facilitators ensuring joining instructions and class lists are sent in a timely manner and any pre-requisites highlighted.
- Update systems efficiently to ensure accurate Management Information and assurance can be produced.
- You will be proactive, self - motivated, have excellent communication skills and the drive to identify process improvements.
- This is a very busy role so attention to detail, good planning and organising skills and multi-tasking are important.
- You will have the ability to work under pressure to tight deadlines.
Professional Development
There is also the opportunity to develop your career as a HR professional via an Apprenticeship scheme, depending on your current level of qualification.
The NCA provides apprenticeship opportunities to all officers, therefore you can continue to build a career in HR whilst supporting the Agency in leading the UK's fight to cut serious and organised crime.
Whether you are new to HR, early on in your HR career, changing your career direction or have experience in HR and want to gain accreditation, an apprenticeship could be for you.
If you were to take up the option of a HR Apprenticeship, you will be enrolled onto the HR Support Level 3 Apprenticeship (duration 21 months) or HR Consultant Partner Level 5 Apprenticeship (24 months) depending on your previous experience.
Further details on Apprenticeship options can be found at the following link: https://www.instituteforapprenticeships.org
***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***
Person specification
Main Responsibilities
- Provide administrative support to the business area to include, for example, the preparation of documents; typing and co-ordinating departmental correspondence; arranging meetings; diary management; minute taking; maintain, develop and review office systems/processes; travel bookings including accommodations/ car/ reservations; organise events and raise purchase orders in support of departmental activity.
- Ensure the quality, secure handling and dissemination of data/information, maintaining confidentiality, sensitivity and a duty of care in line with NCA policy.
- Respond to internal and external queries via email and telephone.
- Establishing and maintaining sound relationships with both internal and external stakeholders.
Your varied duties mean that every day will bring a new challenge. The often time –critical nature of your activities will mean you must be able to multi-task and prioritise.
HR Administrator roles are customer service focused and you will need excellent communication skills in order to provide guidance and advice to colleagues and customers. Team work is essential.
You will be a part of a flexible, professional and capable workforce routinely working in a secure environment with a close- knit highly-motivated team.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Experience of working in a fast paced, high volume environment.
- Excellent organisational skills with the ability to multi-task.
- Proven administrative experience to include the use of Microsoft Office.
Benefits
Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Agency and wider Civil Service.
If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.
All officers in the NCA are members of the UK Civil Service. You will be eligible for:
- Civil Service pension scheme
- 26 days annual leave rising to 31 on completion of 5 years continuous service
- Training and development opportunities
- Cycle2work scheme
We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.
We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).
Things you need to know
Selection process details
If you wish to apply for this vacancy, you must submit your application by 23:55 on 19th June 2023.
During the application process you will be asked to demonstrate the below criteria within your CV:
- Experience of working in a fast paced, high volume environment.
- Excellent organisational skills with the ability to multi-task.
- Proven administrative experience, to include the use of Microsoft Office.
Once submitted your application will be acknowledged by the Government Recruitment Service.
A panel will then assess your application to select those demonstrating the best fit for the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.
Failure to address any or all of these may affect your application.
Sift results are expected to be released w/c 10th July 2023.
Interviews will take place throughout July and August 2023 - locations to be confirmed. Please be advised that the type of interview (eg. virtual/face-to-face) may be subject to change and successful candidates will be notified of this prior to attending. However the interview is conducted, the interview criteria will remain as shown on page 14 of the candidate information pack.
The above sift and interview dates are an indicative timeline.
Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.
You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence.
Full details of the assessment process will be made available to shortlisted candidates.
Multi-Location
Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application.
Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role.
Please note, only advertised location can be offered. Notes populated in a free text box will not be taken into consideration.
Near Miss
Candidates who are judged to be a near miss at interview may be considered for other positions in the NCA which may be at a lower grade, but have a potential skills match.
Hybrid Working
Here at the NCA we have a hybrid working arrangement in place enabling officers to work a proportion of their role remotely. Eligibility and the degree of home working will vary depending on the requirements of the role. Further details can be discussed at offer stage.
Reasonable Adjustment
We are committed to ensuring our recruitment process is inclusive and accessible to all. As part of our application process you will be prompted to provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities protected under the Equality Act 2010) and need us to make any adjustments or do anything differently during the recruitment process, please let us know by emailing [email protected], we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Please contact us by emailing [email protected] or calling 0117 372 0000 as soon as possible before the closing date if you wish to discuss any reasonable adjustments before applying.
Inclusion and Accessibility
The NCA embraces and values diversity in all forms. Being truly reflective of the communities we serve and building a culture where everyone can perform at their best is critical to leading the UK’s fight against serious and organised crime – something which affects us all. We want to recruit and retain the very best and broadest diversity of officers so the NCA welcomes applications from individuals from all backgrounds.
We are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we are committed to ensuring that all candidates are treated fairly throughout the recruitment process.
If you are experiencing accessibility problems with any attachments on this advert, please contact [email protected]
VETTING REQUIREMENTS SC
All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
Failure to meet the residency requirements will result in your security clearance application being rejected.
If you require SC clearance you will need to provide evidence of the below requirements.
Checks will be made against:
- Departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records.
- Your credit and financial history with a credit reference agency
- Security Services records
We encourage all candidates to thoroughly review the candidate pack which explains the role further before submitting an application.
If you have any specific queries about the role that are not covered by the candidate pack, please contact:
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Medical
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/
