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An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Community Hubs teams based across the city.

The team supports customers who make use of our Hubs & Libraries, aiming to resolve enquiries at first point of contact.

The successful candidate will assist in the delivery of a full Library service, along with carrying out general office duties including using digital systems

You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.

You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries

To provide a professional, high quality, customer focused Library admin service.

To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.

The ability to speak other languages, in particular Welsh would be an advantage

This vacancy is suitable for post share

This post is temporary until March 2025

We welcome applications in both English and Welsh.

Applications received in Welsh will not be treated less favourably than English applications.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). The relevant Chief Officer may only approve requests or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process, please contact Fergus Logan or Thomas Wong – [email protected] / [email protected]

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice