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An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Community Hub & Library teams based across the city.

The team supports customers who make use of our Hubs & Libraries, aiming to resolve enquiries at first point of contact.

The successful candidate will assist in the delivery of a full Hub/Library service, along with carrying out general office duties including using digital systems

You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.

You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries

To provide a professional, high quality, customer focused Hub /Library service.

To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

This salary is subject to the Living Wage supplement, which brings pay rates up to £10.90 per hour (scp 2-3). This supplement will be reviewed in April 2024 and thereafter annually in April. Cardiff Council reserves the right to make any changes to, or removal of, the Living Wage supplement.

This post is part time and will work 18.30 hours per week. The pro-rata salary

is £10,406 to £10,984 per annum.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Thomas Wong - [email protected].

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice