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Norfolk County Council
Education HR
Children's Services
Norwich, Norfolk

• Salary – £22,369 to £24,054 per annum (Scale E)
• Permanent
• Full Time
• 37 hours per week
• All Year Round

EducationHR is a trading team within Norfolk County Council, providing a range of specialist services to educational establishments. We are looking for a dedicated and customer-focused individual to join our team. The role will require giving correct advice and information on school and academy HR policies and procedures at the first point of contact and to asses risk in order to prioritise calls and workloads, this will be primarily telephony support but also via email.

EducationHR provides easy access and rapid responses to HR advice and support for headteachers, governors and school employees on a wide range of enquiries, in order to fully answer their enquiries and to give an excellent customer experience. We aim to ensure high resolution of enquiries at first point of contact. Enquiries include:

• Contracts of employment
• Sickness absence
• Pay
• Industrial relations
• HR policy and procedures on health and safety
• Employee relations
• Reward
• Recruitment

You will be expected to resolve as many queries as possible, at the same time exercising judgement and assessing risk in order to prioritise and hand off calls appropriately to senior colleagues and specialist teams.

We are looking for someone who enjoys a positive team approach, is solution focussed, and able to respond quickly and effectively to the new issues that every day brings. You must be skilled in accessing information from a variety of electronic systems and be able to adapt to new systems. Training will be given on Oracle (HR and Payroll system) and other customer contact systems and procedures. You should be able to demonstrate an appetite for continuous learning and delivering excellent customer service. You will have a key role in the delivery of a value for money, quality service that supports the wider EducationHR role of enabling schools and academies to deliver the highest quality of education to children and young people.

This post will be a hybrid role with a mix of remote working and office-based working.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

How to apply

Please see the full job description and person specification under attachments – this will help you to shape your application to demonstrate how you meet the criteria for the role.

For this vacancy, if you select the orange ‘Apply for job’ button and enter your details, you will be redirected to the NCC vacancy page to apply via online application form.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

REF: 2712
Closing date: 22 June 2023
Interview date: TBC

Appointment will be subject to a satisfactory Enhanced Disclosure and Barring Service check to assess the suitability of candidates to work with children or other vulnerable groups.