HR Support Coordinator Norwich, England
Job description
Permanent Contract | 37 hours per week | £24,496 to £26,845 per annum (Grade F) | Norwich
We have an exciting opportunity for you to join us as a HR Support Coordinator. The duties of this role include supervising and coordinating a small number of staff within the Education HR Team, ensuring the provision of correct advise and information on school and academy HR policies and procedures at first point of contact.
Providing predominately telephony support on giving correct advice and information on school and academy HR policies and procedures and to assess risk in order to prioritise calls and workloads correctly.
This team provides easy access and rapid response to HR advice and support for headteachers, governors and school employees on a wide range of enquiries, in order to fully answer their enquiries and to give an excellent customer experience.
We aim to ensure high resolution of enquiries at first point of contact. Enquiries include: Contracts of employment, sickness absence, pay, including changes to personal details, tax and national insurance, industrial relations, HR policy and procedure on health and safety, employee relations, reward, recruitment.
You will be expected to resolve as many queries as possible, at the same time exercising judgement and assessing risk in order to prioritise and hand off calls appropriately to senior colleagues or specialist teams.
We are looking for someone who enjoys a positive team approach, is solution focussed, and able to respond quickly and effectively to the new issues that every day brings. You must be skilled in accessing information from a variety of electronic systems and be able to adapt to new systems. Training will be given on Oracle (HR and Payroll system) and other customer contact procedures. You should be able to demonstrate an appetite for continuous learning and delivering excellent customer service. You will have a key role in the delivery of a value for money, quality service that supports the wider Educator HR role of enabling schools to deliver the highest quality of education to children and young people.
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.
Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.
job description and person specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
Closing date: 14 March 2023
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
