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People Operations Specialist

Salary: £25,000 - £30,000 (Pro rata)

Location: Reigate, Surrey OR Manchester

Job type: Permanent | Part Time (3 working days per week) | Hybrid, 2 days in office + 1 day WFH

About the Company

Infinity is a call intelligence company that helps big brands understand exactly which of their marketing channels drive phone calls and more importantly sales.

We are a fast-growing SaaS business, launched in 2010 and now the established UK market leader with annual recurring revenues of £17m and growing at 40% year on year. With 20% of revenue in the US, Infinity is poised for full international expansion with coverage in 75 countries, including 500+customers and 120+ employees in Reigate, Manchester and London in the UK, Baltimore and San Francisco in the US.

Infinity secured £10m of Private Equity investment in 2016 to accelerate the growth of the business. In 2021 we acquired ResponseTap, a SaaS business in the UK that also specialised in call tracking and contact centre optimization. The goal is to grow 5-fold in the next 3 years through organic growth and further acquisitions, new routes to market, international expansion and development of new services.

Our business works with a range of clients and partners across many verticals, and we are keen to grow on all fronts including both the Enterprise and mid-markets, with a focus on creating, building and nurturing strong relationships with digital marketing agencies and other technology partners, such as Google and Facebook.

Profile of Role

Our people are our priority. We are a people-first, product-led business that strives to ensure our people are motivated, empowered and led to succeed.

As a People Operations Specialist you will support the wider people team. You’ll contribute to the overall employee experience of our colleagues by playing a role in flawless onboarding, smooth monthly payroll preparation, benefits administration, exploring employee queries and offboarding.

You will work alongside our People Business partnering team to support and execute pan-business projects that will enhance our colleagues' experience at Infinity.

A part of your day-to-day will be ensuring our office environments meet the needs and requirements of our people to work safely and comfortably.

The ideal candidate is motivated, eager to learn, resistant, detail-oriented, enjoy working with data and systems, playing a key part in an operational engine whilst having a people-oriented and empathic mindset.

Skills & Experience

• Proven strong analytical skills, including attention to detail and accuracy.
• Excellent verbal and written communication and interpersonal skills.
• Proven track record to influence and interact optimally with cross-functional teams.
• Strong understanding of HRIS systems
• Proactive, flexible and capable of working independently as well as in a team
• Passionate about operations, processes and improving service for our colleagues
• Strong organisational and time management skills
• Previous experience in a similar people focussed role
• Experience in a fast-paced environment
  

Key Responsibilities

• Continuously seek ways to improve existing processes, including systems and tooling to fit with evolving requests from the business and drive efficiency.
• Support the People team in driving communication and initiatives in alignment with our people strategy, KPI’s and company OKRs
• Ensure processes, procedures and documents are up to date and in line with standard operating procedures as well as aligned with global & local employment law and legislation.
• Lead the onboarding and offboarding process for all colleagues.
• Lead on all people-related administration tasks
• Management of our dedicated inbox, responding in a timely manner
• Implement controls and ensure the team acts in compliance with Risk & Control principles and sensitive data is handled in line with the privacy, compliance and GDPR principles in mind.
• Work in collaboration with the People business partnering team to identify operational trends, and process gaps with a continuous improvement mindset.
• Lead on quality of core people activities using data analysis, reporting from Lattice and Hibob
• Ensuring our working environments are well maintained, functioning and have everything in place to support our colleague’s day to day.
• Support with pan business administration tasks
• Support in complying with ISO accreditation for people and operations data and compliance and co-ordination of H&S audits and actions across both UK sites
• Work alongside our benefits broker with the co-ordination and administration of our benefits offering
• Collaborating with our recruitment partners to ensure every candidate has a smooth interview process and SLAs are adhered to. Support with internal process application
• Support BP People Ops with accurate administration of monthly payroll updates and reporting
• Leading all business get-togethers (Company updates/summer & winter parties, away days)
• Support and coordination of our social and well-being committee

Benefits

• 25 days holiday
• Private healthcare
• Auto Enrolment pension savings
• Life Assurance x4 salary
• Ride2Work Scheme
• Tech loan scheme
• Breakfast club
• Flexible working
• 4.5 day working week

At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! Infinity is proud to be an equal-opportunity workplace, we believe that diversity and inclusion among our incredible workforce is critical to driving our success and helping us achieve our ambitious targets! Our mission is to recruit, develop and retain the most talented individuals, each with their own story to tell.