HR Senior Assistant, Wellness Advisory Team Aberdeen, Scotland
Job description
Connect to your Industry
Are you looking for the next exciting HR career opportunity? Do you have a passion for delivering high quality service and exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring, and your ideas are encouraged? If so, this could be the role for you.
The Wellness Advisory Team provide a Tier 2 level advisory support to employees and the business on a wide range of sickness absence and specialist adjustment queries. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
The Wellness Advisory Advisor will support the smooth running of the Wellness functions within the HR Services function of Central Business Services. You will be responsible for managing sickness related cases end to end, from the moment the case is triaged to you, to the point of resolution and closure including any escalations or liaison with relevant stakeholders required in between.
Your core responsibilities will be:
- Manage a high caseload as allocated within the team which will include:
- Pay adjustments
- PHI processing
- Return to work cases where advice is required
- Proactive end to end OH / specialist cases
- Management of long-term sickness
- Ensure appropriate follow-up and management of individuals and stakeholders
- Provide a client-focused experience through the timely and accurate completion of queries and activities
- Ownership of queries and escalations
- Liaise with Wellness Advisory Team Assistant Manager to support escalation to clinical team / other HR teams where necessary
- Escalating to the Assistant Manager if necessary or to the appropriate HR services team, or external vendor for specific cases, where required
- Providing timely and effective handover, where appropriate, of cases that require input or completion by the wider Wellness Advisory team or HR community
- Ensure effective utilisation of case management tools, keeping all records up to date and accurate and tracking activities through to timely closure
Connect to your skills and professional experience
Soft Skills
- Strong negotiating and influencing skills
- Gravitas to command professional respect
- Autonomous
- Attention to detail
- Team player
- Reliable and respects others
- Drive to meet and exceed team targets
Essentials
- Previous HR experience of managing sickness absence cases
- Previous case management experience
- Track record of working in high volume, ambiguous and pressurised situations
- Able to adapt recommendations or advise as appropriate
- Customer focus, with a good understanding of the client’s needs and priorities
Desirable
- Knowledge of SAP or other HR systems is preferable
- ServiceNow software experience
Connect to your service line - Enabling Functions
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
"Working in the Wellness Advisory team as a HR Advisor is so versatile. My job has taught me a lot about absence monitoring, but more importantly it taught me how to look after our people's physical and mental wellbeing, so that they can reach their full potential"
- Rahaf, Wellness Advisory Services, HR services
Connect to your agile working options
Location: The home office of this role is UK Wide excluding London.
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the UK Wide team. You’ll spend most of your time working from home like all of your UK Wide colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.
You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.
Discover more about our locations.
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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