HR Process Advisor Northampton, England
Barclays
Full Time
Northampton, England
23790 - 30639 GBP ANNUAL Today
Job description
HR Process Advisor
Northampton
As a Barclays HR Process Advisor, you will be providing exceptional level of customer service for business clients, employees, managers, candidates, and HR colleagues. You will have an exciting opportunity to be involved in case investigation, and this is your chance to showcase your analytical skills to ensure time critical activity is completed on a regular basis. Working hours alternate between two separate weeks.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Working as part of a team, assisting the Americas Regions, you will be responsible for resolving HR related customer queries
What we’re looking for:
• Excellent customer service skills and experience in dealing with queries and finding solutions
Skills that will help you in the role:
• Experience working in Customer Service and HR would be beneficial
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.
Northampton
As a Barclays HR Process Advisor, you will be providing exceptional level of customer service for business clients, employees, managers, candidates, and HR colleagues. You will have an exciting opportunity to be involved in case investigation, and this is your chance to showcase your analytical skills to ensure time critical activity is completed on a regular basis. Working hours alternate between two separate weeks.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Working as part of a team, assisting the Americas Regions, you will be responsible for resolving HR related customer queries
- Operating closely with the payroll team for a seamless service
- Analysing the more complex calls identifying root cause and owning through to resolution
- Being part of a HR Service Delivery Team, operating within Service Level Agreements (SLAs) whilst demonstrating the right level of quality and control
- Ensuring that controls are completed on time and documented and evidenced appropriately
- Managing within the HR Operations teams, using SAP (migrating soon to Workday) and internal systems ensuring effective administration of HR processes and systems
- Identifying continuous improvement and trends with the ability to make recommendations where service improvement/change is necessary
What we’re looking for:
• Excellent customer service skills and experience in dealing with queries and finding solutions
- Sound administration skills with high levels of accuracy/attention to detail
- Computer literacy with HR Systems, Microsoft applications
Skills that will help you in the role:
• Experience working in Customer Service and HR would be beneficial
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.
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