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Home Instead is the UK’s leading provider of non-medical care and companionship services for older people through over 240 offices in the UK and 1,200 offices across 14 countries. We are immensely proud of our unique companionship-based approach and are the only care company to receive a Queen’s Award, have 65 offices rated as “Outstanding” by the Care Quality Commission, and a Princess Royal Training Award.

The Truro office of Home Instead has been open since 2009 and is focussed on providing a Premium Care Solution to private “self-funded” clients. In stark contrast to our competitors (the majority of which deliver shorter, task-based social services-funded care) this enables us to deliver visits of at least 1 hour, where our focus is on providing relationship-based care to our clients. Central to this is our well trained, supported and highly regarded team of Care Professionals, who we believe to be as important to us as the clients that we support.

Job Purpose

To ensure the retention and timely recruitment of high-quality Care Professionals with focused and effective strategies for engagement.

To promote Home Instead as an employer of choice on social media and in the local community.

The Role

Retention and Structured Support

• To ensure the end-to-end candidate experience is a positive and engaging proposition.
• Create a plan with the team for each stage of the Care Professional journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.
• Responsible for monitoring field-based observations and ensure supervisions and appraisals are recorded and kept up to date.
• Monitor the quality of annual appraisals and coach and develop key players in this area.
• Support the completion of our Care Professional annual satisfaction survey and develop and deliver an action plan based on the feedback.
• Monitor staff welfare, morale, and wellbeing.
• Responsible for planning structured team meetings and social events.
• Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
• Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
• Overall responsibility for CP files; ensuring that they are all compliant, up to date and accurate.
• Set targets, analyse and monitor, recruitment, retention, and training data to continually improve and hold team accountable for delivery of HR key performance indicators.
• Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment, training, and engagement.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Support the operations team with any people related issues.
• Take and follow advice from our external HR advisors on any employment related issues such as disciplinaries and support the operations team in conducting these meetings in line with company policies and procedures.
• Carry out any other duties deemed necessary for the successful operation of the business.

Recruitment

• Ensure recruitment strategies are in place, including creative recruitment campaigns, proactive sourcing of Care Professionals through various means and interesting, innovative, and timely content for social media and our local website.
• Work with our Digital Marketing Agency to ensure relevant social media content.
• Encourage and lead the development of networks in the local community promote Home Instead as a great place to work.
• Lead all aspects of recruitment activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the People Experience team.
• Ensure the accuracy and integrity of recruitment related information using the SmartRecruiters Applicant Tracking System (ATS) and all key players understand their responsibilities.

• Monitor ratio of Care Professionals to clients, building a robust talent bank and drive communication between the recruitment and scheduling team.
• Support the creation of a succession plan to support future business growth.

Training

• Lead all aspects of training activity ensuring compliance with Franchise Standards and regulatory requirements.
• Ensure training needs analysis and personal development plans are monitored based on the Care Professional development journey.
• Help formulate the Franchise Office training plan creating continual Care Professional development opportunities and support them through relevant qualifications.
• Ensure all the relevant team fully utilise the learning management system to record ongoing training and all key players understand their responsibilities.
• Oversee the delivery of the highest level of training and keep up to date with sector developments and legislation.
• Monitor and evaluate the quality of training delivery and ensure all Home Instead materials and resources are being used effectively.
• Research and utilise funding from local sources.

• Has a degree or equivalent qualification or experience in management.
• Proven experience within a generalist HR role including:
  • Delivering training & development programmes; a qualification is beneficial.
  • Retention and engagement methods.
  • End to end recruitment.
  • Good basic understanding of employment law and HR processes and procedures.
• Is confident and self-motivated with the ability to build and maintain strong positive external community relationships directly, and through our local website and social media.
• Has strong interpersonal skills with the ability to build rapport quickly.
• Has excellent verbal and written communication skills.
• Has good working knowledge of IT Systems with experience of Microsoft Office, working with HR systems and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Has excellent organisation and prioritisation skills with the ability to work accurately under pressure.
• Is a team player who is self-motivated, results driven and resilient.
• Has line management experience.
• Has excellent presentation skills.
• Has the ability to communicate and motivate others, helping them to achieve their potential.